019200938-5-4-2026-15-AS-BFOG-DV4T57-20260616142505

Community Care Licensing

COMPLAINT INVESTIGATION REPORT

Facility Number: 019200938
Report Date: 05/04/2026
Date Signed: 05/04/2026 03:43:47 PM

Unsubstantiated

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 1515 CLAY STREET, STE. 310
OAKLAND, CA 94612

This is an official report of an unannounced visit/investigation of a complaint received in our office on
04/27/2026 and conducted by Evaluator Kelly Nguyen

COMPLAINT CONTROL NUMBER: 15-AS-20260427163254

FACILITY NAME:	SILVERADO SENIOR LIVING-BERKELEY		FACILITY NUMBER:	019200938
ADMINISTRATOR:	WHINERY, MORGAN		FACILITY TYPE:	740
ADDRESS:	2235 SACRAMENTO STREET		TELEPHONE:	(949) 240-7200
CITY:	BERKELEY	STATE: CA	ZIP CODE:	94702
CAPACITY:	90	CENSUS: 71	DATE:	05/04/2026
		UNANNOUNCED	TIME BEGAN:	09:30 AM
MET WITH:	Morgan Whinery, Executive Director		TIME COMPLETED:	02:50 PM

ALLEGATION(S):

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Staff did not follow the reporting requirements
Resident was not able to go on an outing due to staffing issues

INVESTIGATION FINDINGS:

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On 5/4/26 at around 9 am, Licensing Program Analyst (LPA) K. Nguyen arrived unannounced to conduct an investigation of the above allegations and to deliver findings for the above allegations. LPA explained the purpose of the visit to the Executive Director (ED), Morgan Whinery.

Allegation: Staff did not follow the reporting requirements: Unsubstantiated

During the course of the investigation, the Licensing Program Analyst (LPA) reviewed resident files and interviewed eight (8) residents, the Executive Director (ED), and three (3) staff members. The allegation stated that staff failed to follow required reporting procedures. However, interviews with the ED and staff, along with documentation reviewed, including but not limited to the Unusual Incident Report (UIR) and confirmation of fax transmission to Community Care Licensing Division (CCLD), as well as the Administrator Daily Operation Sheet dated 04/21/2026, indicate that the facility did complete the required reporting.

Report contiuned on LIC 9099c...

Unsubstantiated

Estimated Days of Completion:

SUPERVISORS NAME: Bennett Fong
LICENSING EVALUATOR NAME: Kelly Nguyen
LICENSING EVALUATOR SIGNATURE:	DATE: 05/04/2026

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 05/04/2026

This report must be available at Child Care and Group Home facilities for public review for 3 years.

LIC9099 (FAS) - (06/04)

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Control Number 15-AS-20260427163254

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 1515 CLAY STREET, STE. 310
OAKLAND, CA 94612

FACILITY NAME: SILVERADO SENIOR LIVING-BERKELEY	FACILITY NUMBER: 019200938
	VISIT DATE: 05/04/2026

NARRATIVE

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Report continued LIC 9099c...

Records show that the incident involving Resident 1 (R1) occurred on 04/18/2026. Documentation confirms that the facility submitted the UIR to CCLD via fax on 04/26/2026 at approximately 3:25 p.m. The Administrator Daily Operation Sheet further indicates that on 04/21/2026, the ED discussed the incident with O1, provided the UIR to O1.

Allegation: Resident was not able to go on an outing due to staffing issues: Unsubstantiated

During the course of the investigation, the Licensing Program Analyst (LPA) interviewed eight (8) residents, the Executive Director (ED), and three (3) staff members. The allegation indicated that a resident was unable to participate in outings due to insufficient staffing. However, interviews with the ED and staff, as well as documentation reviewed, including but not limited to the facility’s planned activities calendar and LPA observations, do not support this claim.

Resident 1 (R1) reported, “I can go on outings, but during the time that is scheduled, I don’t want to go and only want to go with S2.” This statement indicates that R1’s lack of participation in outings is based on personal preference rather than staffing limitations. Additionally, other residents and staff did not report any concerns about being unable to attend outings due to staffing shortages.

Based on the information obtained through interviews, record review, and observation, there is insufficient evidence to support the allegation that staffing issues prevented the residents from going on outings.

Although the allegations may have happened or are valid, there is not a preponderance of evidence to prove them; therefore, the allegations are UNSUBSTANTIATED.

Exit interview conducted and a copy of this report provided via email.

SUPERVISORS NAME: Bennett Fong
LICENSING EVALUATOR NAME: Kelly Nguyen
LICENSING EVALUATOR SIGNATURE:	DATE: 05/04/2026

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 05/04/2026

LIC9099 (FAS) - (06/04)

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