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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 107209116
Report Date: 05/18/2026
Date Signed: 05/18/2026 03:58:47 PM

Unfounded


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
FRESNO RO, 1314 E SHAW AVE
FRESNO, CA 93710
This is an official report of an unannounced visit/investigation of a complaint received in our office on
02/12/2026 and conducted by Evaluator Martin Vega
COMPLAINT CONTROL NUMBER: 24-AS-20260212151624
FACILITY NAME:FRESNO SENIOR LIVINGFACILITY NUMBER:
107209116
ADMINISTRATOR:AYERS, LASHAYFACILITY TYPE:
740
ADDRESS:1715 E ALLUVIAL AVENUETELEPHONE:
(559) 298-4900
CITY:FRESNOSTATE: CAZIP CODE:
93720
CAPACITY:100CENSUS: DATE:
05/18/2026
UNANNOUNCEDTIME BEGAN:
01:50 PM
MET WITH:Executive Director - Sarah DennisTIME COMPLETED:
04:30 PM
ALLEGATION(S):
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Staff did not ensure residents emergency cord was working properly
Staff did not refund resident's authorized representative the correct amount
Due to lack of supervsion, resident was left on the floor for several hours
INVESTIGATION FINDINGS:
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On 5/18/2026, Licensing Program Analyst (LPA) M Vega conducted a subsequent complaint investigation visit to the facility. LPA was granted entry into facility and met with Executive Director - Sarah Dennis. LPA provided information regarding visit.

“Staff did not ensure residents emergency cord was working properly and Due to lack of supervision, resident was left on the floor for several hours.” Resident 1 is an independent living resident. State Licensing does not investigate complaints for the independent living areas of this facility. Facility Administrator provided several documents, and a written statement acknowledging Resident 1 resides in independent living area of this facility. The department has investigated the complaints alleging, “Staff did not ensure residents emergency cord was working properly and Due to lack of supervision, resident was left on the floor for several hours.” The department has found that the allegations were unfounded, meaning that the allegation was false, could not have happened and/or is without a reasonable basis.

Continuation on LIC 9099C
Unfounded
Estimated Days of Completion:
SUPERVISORS NAME: Shawna Doucette
LICENSING EVALUATOR NAME: Martin Vega
LICENSING EVALUATOR SIGNATURE:

DATE: 05/18/2026
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 05/18/2026
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 2
Control Number 24-AS-20260212151624
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
FRESNO RO, 1314 E SHAW AVE
FRESNO, CA 93710
FACILITY NAME: FRESNO SENIOR LIVING
FACILITY NUMBER: 107209116
VISIT DATE: 05/18/2026
NARRATIVE
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Regarding the allegation, “Staff did not refund resident's authorized representative the correct amount”. Resident 1 is an independent living resident. State Licensing does not investigate complaints from the independent living areas of this facility. Facility Administrator provided several documents, and a written statement acknowledging Resident 1 resides in independent living area of this facility. LPA has investigated the complaint alleging “Staff did not refund resident's authorized representative the correct amount”. We have found that the complaint was unfounded, meaning that the allegation was false, could not have happened and/or is without a reasonable basis.

This agency has investigated the above allegations and have them to be UNFOUNDED. This means that the allegation was false, could not have happened or is without a reasonable basis. We have found that the complaint was unfounded, therefore we have dismissed the allegations.


No deficiencies cited today, Per Title 22 Regulations. Exit interview conducted with facility Executive Director - Sarah Dennis, and a copy of this report provided for facility records.
SUPERVISORS NAME: Shawna Doucette
LICENSING EVALUATOR NAME: Martin Vega
LICENSING EVALUATOR SIGNATURE:

DATE: 05/18/2026
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 05/18/2026
LIC9099 (FAS) - (06/04)
Page: 2 of 2