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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 157209417
Report Date: 06/02/2026
Date Signed: 06/02/2026 03:04:53 PM

Substantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
FRESNO RO, 1314 E SHAW AVE
FRESNO, CA 93710
This is an official report of an unannounced visit/investigation of a complaint received in our office on
03/27/2026 and conducted by Evaluator Jimmy Duarte
COMPLAINT CONTROL NUMBER: 24-AS-20260327004403
FACILITY NAME:REAL CARE LLCFACILITY NUMBER:
157209417
ADMINISTRATOR:PELAYA, JESSICAFACILITY TYPE:
740
ADDRESS:818 REAL RDTELEPHONE:
(661) 760-7610
CITY:BAKERSFIELDSTATE: CAZIP CODE:
93309
CAPACITY:300CENSUS: 48DATE:
06/02/2026
UNANNOUNCEDTIME BEGAN:
03:01 PM
MET WITH:Cryistianna RobinsonTIME COMPLETED:
03:30 PM
ALLEGATION(S):
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9
Staff are not serving nutritional meals to residents in care.
INVESTIGATION FINDINGS:
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13
On 06/02/2026, Licensing Program Analyst (LPA) J. Duarte arrived unannounced to deliver findings on the above allegation. LPA introduced self, stated the purpose of the visit and met with Administrator Crystianna Robinson.

During the course of this investigation, LPA conducted a facility tour, reviewed records, and interviewed staff. Based on interviews and records, the facility did not have a nutritional menu for residents in care. The preponderance of evidence standard has been met; therefore, the allegation is SUBSTANTIATED.

A deficiency was cited on 05/08/2026, in complaint control number 24-AS-20260219094132, in accordance to California Code of Regulations, Title 22, Division 6, chapter 8, and a plan of correction was developed.

An exit interview was conducted and a copy of this report was provided to Administrator Crystianna Robinson, whose signature on this form confirms receipt of this document.
Substantiated
Estimated Days of Completion:
SUPERVISORS NAME: Alexandria Walton
LICENSING EVALUATOR NAME: Jimmy Duarte
LICENSING EVALUATOR SIGNATURE:

DATE: 06/02/2026
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 06/02/2026
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
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