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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 157209551
Report Date: 03/12/2026
Date Signed: 03/12/2026 06:21:07 PM

Substantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SIERRA CASCADE AC/SC, 1314 E SHAW AVE
FRESNO, CA 93710
This is an official report of an unannounced visit/investigation of a complaint received in our office on
03/11/2026 and conducted by Evaluator Kamaldeep Kaur
COMPLAINT CONTROL NUMBER: 24-AS-20260311091252
FACILITY NAME:POINTE AT SUMMIT HILLS, THEFACILITY NUMBER:
157209551
ADMINISTRATOR:PENA, PERLAFACILITY TYPE:
740
ADDRESS:4501 UPLAND POINT DRIVETELEPHONE:
(323) 217-7877
CITY:BAKERSFIELDSTATE: CAZIP CODE:
93306
CAPACITY:170CENSUS: 78DATE:
03/12/2026
UNANNOUNCEDTIME BEGAN:
01:19 PM
MET WITH:Administrator Perla PenaTIME COMPLETED:
06:45 PM
ALLEGATION(S):
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Staff do not ensure air conditioners are working properly
INVESTIGATION FINDINGS:
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On 3/12/2026, Licensing Program Analyst (LPA) K. Kaur arrived unannounced to conduct an initial 10-day complaint inspection. LPA met with Business Office Manager Monica Ramirez and announced the purpose of the visit. Administrator Perla Pena was contacted and arrived a short while later. LPA delivered the following complaint investigation findings.

The Department investigated the allegations listed above. Based on observations, interviews conducted and records reviewed, resident’s (R1) AC unit stopped working on February 27, 2026 in Room #10. Facility had AC technicians inspect the AC unit on February 28, 2026 and March 2, 2026 and were informed Control Circuit board is not operating for Rooms 10, 11,12.

The preponderance of evidence standard has been met; therefore, the above allegations are found to be
SUBSTANTIATED. See citations on the attached LIC9099D. An exit interview was conducted with Administrator. A copy of this report, including appeal rights was provided to Administrator, whose signature on this form confirms receipt of this document.
Substantiated
Estimated Days of Completion:
SUPERVISORS NAME: See Moua
LICENSING EVALUATOR NAME: Kamaldeep Kaur
LICENSING EVALUATOR SIGNATURE:

DATE: 03/12/2026
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 03/12/2026
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 2
Control Number 24-AS-20260311091252
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SIERRA CASCADE AC/SC, 1314 E SHAW AVE
FRESNO, CA 93710

FACILITY NAME: POINTE AT SUMMIT HILLS, THE
FACILITY NUMBER: 157209551
DEFICIENCY INFORMATION FOR THIS PAGE:
VISIT DATE: 03/12/2026
Deficiency Type
POC Due Date /
Section Number
DEFICIENCIES
PLAN OF CORRECTIONS(POCs)
Type A
03/13/2026
Section Cited
CCR
87303(a)
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87303(a) Maintenance and Operation (a)The facility shall be clean, safe, sanitary and in good repair at all times. Maintenance shall include provision of maintenance services and procedures for the safety and well-being of residents, employees and visitors.

This requirement is not met as evidenced by:
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Administrator is already working with McKenny’s Air Conditioning Inc and is waiting for a part to be replaced. Administrator agrees to place fans/ portable air conditioner in rooms and/or move residents to a room with working AC unit.
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Based on interviews conducted and records reviewed, resident’s (R1) AC unit stopped working on February 27, 2026 in Room #10. Facility had AC technicians inspect the AC unit on February 28, 2026 and March 2, 2026 and were informed Control Circuit board is not operating for Rooms 10, 11,12. Observations during inspection; AC in room 10 was inoperable. AC units in the other rooms would work temporally.
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Failure to correct the cited deficiency(ies), on or before the Plan of Correction (POC) due date, may result in a civil penalty assessment.
SUPERVISORS NAME: See Moua
LICENSING EVALUATOR NAME: Kamaldeep Kaur
LICENSING EVALUATOR SIGNATURE:

DATE: 03/12/2026
I acknowledge receipt of this form and understand my appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 03/12/2026
LIC9099 (FAS) - (06/04)
Page: 2 of 2