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13 | On 6/16/2026 Licensing Program Analyst (LPA) M. Medina conducted an unannounced initial 10-day complaint visit. LPA stated purpose and allowed entrance into facility. LPA met with Executive Director, Jeff Toomer to conduct complaint visit.
This department has investigated the above allegations. During the course of the investigation, LPA toured the facility, conducted interviews, and reviewed documentation. Based on information gathered, the facility received information of the A/C unit not working properly on 6/12/2026, the unit was repaired the same day, during follow up visits on 6/13/2026 the A/C was functioning properly. The A/C unit then failed again during the late afternoon of 6/13/2026, however, there was no work order received by the community. On 6/15/2026, when the issue was reported, the A/C unit was repaired again and then later replaced per Executive Director's request. Facility does have portable units on site and available in case of emergency. A portble window unit was provided to resident during the period that apartment was having problemst, which was sufficient to keep the apartment temperature within regulation.
The department has insufficient information regarding the above allegations. Although the allegation may have happened or is valid, there is not a preponderance of evidence to prove or disprove that the allegation occurred therefore the allegations are UNSUBSTANTIATED.
No deficiencies cited. Exit interview conducted and a copy provided for facility records. |