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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 197600297
Report Date: 03/19/2026
Date Signed: 06/04/2026 12:13:12 PM

Substantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
WOODLAND HILLS S.RO, 21731 VENTURA BLVD., STE. 250
WOODLAND HILLS, CA 91364
This is an official report of an unannounced visit/investigation of a complaint received in our office on
11/14/2025 and conducted by Evaluator Abeye Duguma
COMPLAINT CONTROL NUMBER: 31-AS-20251114153347
FACILITY NAME:TRUDEZ HOME CAREFACILITY NUMBER:
197600297
ADMINISTRATOR:LOPEZ, VIRGILIOFACILITY TYPE:
740
ADDRESS:25821 OLIVAS PARK ROADTELEPHONE:
(661) 259-1827
CITY:VALENCIASTATE: CAZIP CODE:
91355
CAPACITY:5CENSUS: DATE:
03/19/2026
UNANNOUNCEDTIME BEGAN:
09:00 AM
MET WITH:Helen FeganTIME COMPLETED:
02:30 PM
ALLEGATION(S):
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Staff did not provide a 60-day written notice to the resident or the residents' representative for increase in fees.
Staff did not provide a detailed explanation of the additional services to be provided at the new level of care.
INVESTIGATION FINDINGS:
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This report is being amended to address typographical errors and supersedes the amended report dated March 19, 2026. The findings remain the same.
Licensing Program Analyst (LPA) Abeye Duguma conducted an unannounced subsequent complaint visit to the facility, met with Helen Fegan, and explained the reason for the visit. LPA spoke with the administrator, Waldi Trudez, and she designated Fegan to sign and accept this report.

-- Staff did not provide a 60-day written notice to the resident or the residents' representative for increase in fees.
It was alleged that proper notification from the licensee regarding multiple rate increases of $50.00, $100.00 and $200.00 was not received. To investigate the above allegation, on March 19, 2026, LPA requested documents at around 10:00a.m. and interviewed one staff from 11:30a.m. – 12:30p.m. During interviews the investigation determined the Licensee was unable to provide proof of timely rate increase notification. Licensee stated facility refunded R1 in full. (CONT. LIC9099-C)
Substantiated
Estimated Days of Completion:
SUPERVISORS NAME: Troy Agard
LICENSING EVALUATOR NAME: Abeye Duguma
LICENSING EVALUATOR SIGNATURE:

DATE: 03/19/2026
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 03/19/2026
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 3
Control Number 31-AS-20251114153347
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
WOODLAND HILLS S.RO, 21731 VENTURA BLVD., STE. 250
WOODLAND HILLS, CA 91364
FACILITY NAME: TRUDEZ HOME CARE
FACILITY NUMBER: 197600297
VISIT DATE: 03/19/2026
NARRATIVE
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This continuation report is being amended to address typographical errors. The findings remain the same.

----Staff did not provide a detailed explanation of the additional services to be provided at the new level of care.

It was alleged that resident did not receive a detailed explanation as to why the level is increasing. To investigate the above allegation, on March 19, 2026, LPA requested documents at around 10:00a.m. and interviewed one staff from 11:30a.m. – 12:30p.m. During interviews, the investigation determined the Licensee was unable to provide a reason or documentation as to why levels were increasing. During interviews, staff stated facility refunded R1 in full.

Based on interviews, there is enough information to verify the allegations, therefore, the allegations are SUBSTANTIATED at this time.

Pursuant to Title 22 Division 6 Chapter 8 of the CA Code of Regulations, the following deficiencies were cited (refer to LIC 9099-D):

No health and safety hazards noted during the visit.

Exit interview conducted and a copy of the report was issued.

SUPERVISORS NAME: Troy Agard
LICENSING EVALUATOR NAME: Abeye Duguma
LICENSING EVALUATOR SIGNATURE:

DATE: 03/19/2026
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 03/19/2026
LIC9099 (FAS) - (06/04)
Page: 3 of 3
Control Number 31-AS-20251114153347
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
WOODLAND HILLS S.RO, 21731 VENTURA BLVD., STE. 250
WOODLAND HILLS, CA 91364

FACILITY NAME: TRUDEZ HOME CARE
FACILITY NUMBER: 197600297
DEFICIENCY INFORMATION FOR THIS PAGE:
VISIT DATE: 03/19/2026
Deficiency Type
POC Due Date /
Section Number
DEFICIENCIES
PLAN OF CORRECTIONS(POCs)
Type B
03/26/2026
Section Cited
CCR
87468.1(a)(8)
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(a)Residents in all residential care facilities for the elderly shall have all of the following personal rights: (8) To have their representatives regularly informed by the licensee of activities related to care or services, including ongoing evaluations, as appropriate to their needs. This
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As discussed with Waldi Trudez, facility will submit proof of refund and a letter stating licensee has reviewed the cited regulation and that going forward will adhere to it.
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requirement is not met as evidenced by; Based on interview, facility did not meet with R1 or RP to discuss the details behind the most recent rate increases which poses a potential health safety and personal rights risk to residents in care.
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Failure to correct the cited deficiency(ies), on or before the Plan of Correction (POC) due date, may result in a civil penalty assessment.
SUPERVISORS NAME: Troy Agard
LICENSING EVALUATOR NAME: Abeye Duguma
LICENSING EVALUATOR SIGNATURE:

DATE: 03/19/2026
I acknowledge receipt of this form and understand my appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 03/19/2026
LIC9099 (FAS) - (06/04)
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