197603385-6-2-2026-28-AS-WSHO-DUUN2A-20260608100426

Community Care Licensing

COMPLAINT INVESTIGATION REPORT

Facility Number: 197603385
Report Date: 06/02/2026
Date Signed: 06/02/2026 03:30:53 PM

Unsubstantiated

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 1000 CORPORATE CNTR DR. ST 500
MONTEREY PARK, CA 91754

This is an official report of an unannounced visit/investigation of a complaint received in our office on
05/27/2026 and conducted by Evaluator Glenn Trueman

PUBLIC

COMPLAINT CONTROL NUMBER: 28-AS-20260527115353

FACILITY NAME:	COMMONWEALTH ROYALE GUEST HOME		FACILITY NUMBER:	197603385
ADMINISTRATOR:	ZARA POGHOSYAN		FACILITY TYPE:	740
ADDRESS:	150 S. COMMONWEALTH AVE		TELEPHONE:	(213) 382-6381
CITY:	LOS ANGELES	STATE: CA	ZIP CODE:	90004
CAPACITY:	106	CENSUS: 102	DATE:	06/02/2026
		UNANNOUNCED	TIME BEGAN:	09:30 AM
MET WITH:	Administrator Zara Poghosyan		TIME COMPLETED:	03:45 PM

ALLEGATION(S):

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Facility does not have sufficient staff to meet the resident's care needs
Resident was not afforded dignity

INVESTIGATION FINDINGS:

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Licensing Program Analyst (LPA) Glenn Trueman conducted an unannounced 10-day complaint visit to this facility.Upon arriving at the facility, LPA met with Administrator, Zara Poghosyan. LPA explained the purpose of today’s visit is to investigate the allegations above.

The investigation consisted of : LPA obtained resident roster and staff roster.
File of Resident R1 was reviewed and Physician's Report, Face Sheet and Emergency Info, and Resident Assessment was submitted.
Interviews were conducted with the Administrator and Staff S1 and Staff S2.
Interviews were conducted with Resident's R1- Resident's R13.
The investigation revealed the following:
In regards to the allegation Facility does not have sufficient staff to meet the resident's care needs,
based on interviews conducted and and information gathered Resident's R2-R13 all stated that there is sufficient staff to assist the residents.

Unsubstantiated

Estimated Days of Completion:

SUPERVISORS NAME: Wei Siew Ho
LICENSING EVALUATOR NAME: Glenn Trueman
LICENSING EVALUATOR SIGNATURE:	DATE: 06/02/2026

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 06/02/2026

This report must be available at Child Care and Group Home facilities for public review for 3 years.

LIC9099 (FAS) - (06/04)

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Control Number 28-AS-20260527115353

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 1000 CORPORATE CNTR DR. ST 500
MONTEREY PARK, CA 91754

FACILITY NAME: COMMONWEALTH ROYALE GUEST HOME	FACILITY NUMBER: 197603385
	VISIT DATE: 06/02/2026

NARRATIVE

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All stated that staff respond quickly and carry out their job duties professionally and efficiently.
Resident R2 stated that they are always hiring and enough staff to help all residents.
Resident R3 stated that staff even responded quickly when he hit the buzzer for assistance at 3AM.
Resident R6 stated that there are new residents and staff are more than sufficient.
Resident R10 stated that staff gives perfect care.
Administrator and Staff S1 and Staff S2 all stated that there is always sufficient staff for each shift.
Also stated that there was miscommunication with Resident R1. Stated that staff is always here to provide care and supervision and they would do it when R1 came back from surgery.
All stated that R1 had said that what was needed was an escort back and forth from surgery which would leave the facility short staffed and that afterwards R1 said what was needed was care at facility after surgery
and not an escort.
All stated that if R1 was assured that if pulling the cord staff would help with care and also walk by R1's room and check on R1.

Although the allegations may have happened or are valid, there is no preponderance of evidence to prove the alleged violations did or did not occur, therefore, the allegations are UNSUBSTANTIATED.

In regards to the allegation Resident was not afforded dignity, based on interviews conducted and information gathered Resident's R2-R13 all stated that staff treat them kindly with dignity and respect.
Resident R1 stated that staff had always treated R1 with respect and dignity for 7 years prior to this situation.
Resident's R2-R13 all stated they are treated kindly. All said they have never been mistreated.
Resident R2 stated that staff are very kind in helping him connect with mom.
Resident's R2-R13 all stated that they never observed staff ever acting inappropriately to the residents.
Resident R6 stated that staff never retaliate when residents get unruly with them and still treat residents with respect.
Administrator and Staff S1 and Staff S2 all stated that there was mis- communication with R1, but R1-R13 have always been treated with respect and dignity.
All said that staff never lied to R1 and was somehow a misunderstanding.
Although the allegations may have happened or are valid, there is no preponderance of evidence to prove the alleged violations did or did not occur, therefore, the allegations are UNSUBSTANTIATED.
An exit interview was conducted with Administrator Zara Poghosyan. The findings were discussed and copies of the report were provided.

SUPERVISORS NAME: Wei Siew Ho
LICENSING EVALUATOR NAME: Glenn Trueman
LICENSING EVALUATOR SIGNATURE:	DATE: 06/02/2026

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 06/02/2026

LIC9099 (FAS) - (06/04)

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