197608180-6-4-2026-28-AS-LHIS-DVDQG4-20260625120854

Community Care Licensing

COMPLAINT INVESTIGATION REPORT

Facility Number: 197608180
Report Date: 06/04/2026
Date Signed: 06/04/2026 01:19:31 PM

Unsubstantiated

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 1000 CORPORATE CNTR DR. ST 500
MONTEREY PARK, CA 91754

This is an official report of an unannounced visit/investigation of a complaint received in our office on
05/28/2026 and conducted by Evaluator Noemi Galarza

PUBLIC

COMPLAINT CONTROL NUMBER: 28-AS-20260528120044

FACILITY NAME:	SILVERADO SENIOR LIVING - THE HUNTINGTON		FACILITY NUMBER:	197608180
ADMINISTRATOR:	ROCHELLE CARPIO		FACILITY TYPE:	740
ADDRESS:	1118 N STONEMAN AVE		TELEPHONE:	(626) 308-9777
CITY:	ALHAMBRA	STATE: CA	ZIP CODE:	91801
CAPACITY:	62	CENSUS: 60	DATE:	06/04/2026
		UNANNOUNCED	TIME BEGAN:	09:18 AM
MET WITH:	Rochelle Carpio, Administrator		TIME COMPLETED:	01:20 PM

ALLEGATION(S):

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Staff are not providing medical records to authorized representative.

INVESTIGATION FINDINGS:

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Licensing Program Analyst (LPA) Galarza conducted an initial 10-day complaint visit to investigate the above allegation. The purpose of the visit was discussed with Director of Health Services Arienne Ghammangne. Administrator Rochelle Carpio arrived later.

The investigation consisted of: The interior and exterior facility grounds were toured. Record review was completed. Copies of resident (R1's) file documents and staff and resident rosters were obtained. Staff (S1- S7) and residents (R2 - R8) were interviewed. Resident (R1) is deceased and was not interviewed. A family member/visitor was interviewed. *Note the facility serves cognitively impaired elderly residents.

Report continues on LIC 9099C.

Unsubstantiated

Estimated Days of Completion:

SUPERVISORS NAME: Lisa Hicks
LICENSING EVALUATOR NAME: Noemi Galarza
LICENSING EVALUATOR SIGNATURE:	DATE: 06/04/2026

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 06/04/2026

This report must be available at Child Care and Group Home facilities for public review for 3 years.

LIC9099 (FAS) - (06/04)

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Control Number 28-AS-20260528120044

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 1000 CORPORATE CNTR DR. ST 500
MONTEREY PARK, CA 91754

FACILITY NAME: SILVERADO SENIOR LIVING - THE HUNTINGTON	FACILITY NUMBER: 197608180
	VISIT DATE: 06/04/2026

NARRATIVE

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Allegation: Staff are not providing medical records to authorized representative. It is alleged the facility ignored or refused a request to obtain and review deceased resident (R1’s) facility records that an alleged post-death beneficiary sent on February 5, 2026, and was received by the facility on February 6, 2026. The complaint alleges the facility was provided proper documentation establishing authority and beneficiary status of the alleged representative and never issued a lawful written denial of records access to the alleged post-death beneficiary. According to the complaint a letter of “enforcement and production” was sent to the facility and none of the requested documents were provided to the alleged post-death beneficiary. Administration staff were interviewed. Per staff interviews, the facility was not provided Letters of Testamentary appointing the alleged post-death beneficiary as executor, which would make them the representative of the estate. Administration staff stated the alleged certified mail request was not received. Based on record review, resident (R1) died on January 22, 2026. The resident was never under a conservatorship during their lifetime. Decision-making authority through Durable Power of Attorney (DPOA) was delegated to another individual. The findings indicate the requestor did not provide the facility with a court order that acknowledges their authority and the validity of the trust. The facility must verify the requestor’s authority through official documentation e.g., Letters of Administration or court order. The findings indicate the facility has not failed to release records to the requestor absent a court order. Therefore, there is insufficient information to support the allegation.

Although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation did or did not occur, therefore the allegation is Unsubstantiated.

Exit interview was conducted with Administrator Rochelle Carpio. A copy of the report was issued.

SUPERVISORS NAME: Lisa Hicks
LICENSING EVALUATOR NAME: Noemi Galarza
LICENSING EVALUATOR SIGNATURE:	DATE: 06/04/2026

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 06/04/2026

LIC9099 (FAS) - (06/04)

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