197608349-4-8-2026-31-AS-TAGD-DUUSMB-20260608135938

Community Care Licensing

COMPLAINT INVESTIGATION REPORT

Facility Number: 197608349
Report Date: 04/08/2026
Date Signed: 04/08/2026 02:06:49 PM

Unsubstantiated

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
WOODLAND HILLS S.ASC, 21731 VENTURA BLVD., STE. 250
WOODLAND HILLS, CA 91364

This is an official report of an unannounced visit/investigation of a complaint received in our office on
04/06/2026 and conducted by Evaluator Jose Gary Tan

COMPLAINT CONTROL NUMBER: 31-AS-20260406082943

FACILITY NAME:	ABBEY ROAD VILLA		FACILITY NUMBER:	197608349
ADMINISTRATOR:	MARINE KARAPETIAN		FACILITY TYPE:	740
ADDRESS:	14132 HUBBARD STREET		TELEPHONE:	(818) 837-0077
CITY:	SYLMAR	STATE: CA	ZIP CODE:	91342
CAPACITY:	78	CENSUS: 57	DATE:	04/08/2026
		UNANNOUNCED	TIME BEGAN:	09:13 AM
MET WITH:	Marine Karapetian - Administrator		TIME COMPLETED:	02:00 PM

ALLEGATION(S):

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Staff do not ensure resident's personal belongings are safeguarded

INVESTIGATION FINDINGS:

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Licensing Program Analyst (LPA) Jose Tan conducted an unannounced initial complaint visit at this facility to investigate the above allegation. LPA met with Administrator Marine Karapetian and explained the reason for the visit.

LPA conducted physical plant tour at 9:30 AM, requested copies of facility documents relevant to the investigation at 10:00 AM and interviewed staff and residents between 10:00 AM to 1:00 PM. Regarding the allegation that Staff do not ensure resident's personal belongings are safeguarded, it was alleged that Resident #1 (R1)'s papers, food, money and a blanket were stolen right of R1's bed. LPA's interview with R1 today at 10:05 AM revealed that R1 was unable to specifically tell the amount and identify supposedly missing items and when exactly did it happen. R1 stated that R1 did not witness the stealing but only suspected. LPA's interview with R1's roommate at around 10:42 AM revealed that Resident #2 (R2) did not witness anyone, resident or staff, taking anything from R1's belongings, staff just clean the room and leave and no other resident R2 came to their room and took anything from R1. (continued on LIC 9099-C)

Unsubstantiated

Estimated Days of Completion:

SUPERVISORS NAME: Troy Agard
LICENSING EVALUATOR NAME: Jose Gary Tan
LICENSING EVALUATOR SIGNATURE:	DATE: 04/08/2026

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 04/08/2026

This report must be available at Child Care and Group Home facilities for public review for 3 years.

LIC9099 (FAS) - (06/04)

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Control Number 31-AS-20260406082943

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
WOODLAND HILLS S.ASC, 21731 VENTURA BLVD., STE. 250
WOODLAND HILLS, CA 91364

FACILITY NAME: ABBEY ROAD VILLA	FACILITY NUMBER: 197608349
	VISIT DATE: 04/08/2026

NARRATIVE

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(continued from LIC 9099)

LPA's record review at around 11:18 AM revealed that R1 did not declare on form LIC 621 (Resident Personal Property and Valuables) any of the alleged missing items.

LPA's interview with six (6) residents or more than ten percent (10%) of the current census, revealed that six (6) out of six (6) residents interviewed did not witness or experience personal belongings being taken or stolen by any staff or resident of the facility.

Based on the information gathered during this visit, this allegation is deemed unsubstantiated at this time.

Exit interview conducted. Copy of this report issued.

SUPERVISORS NAME: Troy Agard
LICENSING EVALUATOR NAME: Jose Gary Tan
LICENSING EVALUATOR SIGNATURE:	DATE: 04/08/2026

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 04/08/2026

LIC9099 (FAS) - (06/04)

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