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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 197608349
Report Date: 05/19/2026
Date Signed: 05/19/2026 01:38:23 PM

Unsubstantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
WOODLAND HILLS S.ASC, 21731 VENTURA BLVD., STE. 250
WOODLAND HILLS, CA 91364
This is an official report of an unannounced visit/investigation of a complaint received in our office on
05/15/2026 and conducted by Evaluator Jose Gary Tan
COMPLAINT CONTROL NUMBER: 31-AS-20260515170122
FACILITY NAME:ABBEY ROAD VILLAFACILITY NUMBER:
197608349
ADMINISTRATOR:MARINE KARAPETIANFACILITY TYPE:
740
ADDRESS:14132 HUBBARD STREETTELEPHONE:
(818) 837-0077
CITY:SYLMARSTATE: CAZIP CODE:
91342
CAPACITY:78CENSUS: 57DATE:
05/19/2026
UNANNOUNCEDTIME BEGAN:
09:36 AM
MET WITH:Marine Karapetian - AdministratorTIME COMPLETED:
01:30 PM
ALLEGATION(S):
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Facility did not provide resident’s records to authorized representatives.
INVESTIGATION FINDINGS:
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Licensing Program Analyst (LPA) Jose Tan conducted an unnanounced initial complaint visit at this facility to investigate the above allegation. LPA met with Marine Karapetian and explained the reason for the visit.

LPA conducted a physical plant tour at 9:52 AM, requested copy of facility documents relevant to the investigation at 10:12 AM, reviewed records between 10:30 AM to 11:30 AM and interviewed staff between 11:30 to 1:00 PM. Regarding the allegation that Facility did not provide resident’s records to authorized representatives. It was alleged that the facility failed to provide the requested documents. LPA's record review revealed that the RP's letter clearly stated that "contact our office within two (2) working days, to arrange the photocopying of the entirety of the resident records" LPA's interview with the RP at 10:31 AM today revealed that they don't send anyone to make a copy to the facility or anywhere and requesting electronic copy only. LPA's interview with the Administrator today at 11:49 AM, revealed that they have the file on storage and will be available for them to copy at anytime, however, it may take a lot of effort on their staff to scan documents and send it to them electronically. (continued on LIC 9099-C)
Unsubstantiated
Estimated Days of Completion:
SUPERVISORS NAME: Troy Agard
LICENSING EVALUATOR NAME: Jose Gary Tan
LICENSING EVALUATOR SIGNATURE:

DATE: 05/19/2026
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 05/19/2026
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 2
Control Number 31-AS-20260515170122
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
WOODLAND HILLS S.ASC, 21731 VENTURA BLVD., STE. 250
WOODLAND HILLS, CA 91364
FACILITY NAME: ABBEY ROAD VILLA
FACILITY NUMBER: 197608349
VISIT DATE: 05/19/2026
NARRATIVE
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(continued from LIC 9099)

LPA's phone interview with the Licensee Representative (LR) at 12:03 PM, revealed that the LR did not refuse to provide the documents but explained to the RP that electronic copy will take a lot of working hours to the staff.

Based on the information gathered during this visit, this allegation is deemed unsubstantiated at this time.

Exit interview conducted. Copy of this report issued.
SUPERVISORS NAME: Troy Agard
LICENSING EVALUATOR NAME: Jose Gary Tan
LICENSING EVALUATOR SIGNATURE:

DATE: 05/19/2026
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 05/19/2026
LIC9099 (FAS) - (06/04)
Page: 2 of 2