197608506-6-15-2026-31-AS-TAGD-DVDN48-20260625100727

Community Care Licensing

COMPLAINT INVESTIGATION REPORT

Facility Number: 197608506
Report Date: 06/15/2026
Date Signed: 06/15/2026 02:27:23 PM

Unsubstantiated

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
WOODLAND HILLS S.RO, 21731 VENTURA BLVD., STE. 250
WOODLAND HILLS, CA 91364

This is an official report of an unannounced visit/investigation of a complaint received in our office on
05/29/2026 and conducted by Evaluator Gina Saucedo

PUBLIC

COMPLAINT CONTROL NUMBER: 31-AS-20260529130838

FACILITY NAME:	GLEN PARK AT GLENDALE - MARIPOSA ST		FACILITY NUMBER:	197608506
ADMINISTRATOR:	SUSAN PARK		FACILITY TYPE:	740
ADDRESS:	1220 S MARIPOSA ST		TELEPHONE:	(818) 242-9000
CITY:	GLENDALE	STATE: CA	ZIP CODE:	91205
CAPACITY:	120	CENSUS: 92	DATE:	06/15/2026
		UNANNOUNCED	TIME BEGAN:	12:05 PM
MET WITH:	Suan Parks, Administrator		TIME COMPLETED:	02:45 PM

ALLEGATION(S):

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Staff threatens resident
Staff is not providing medical care for resident

INVESTIGATION FINDINGS:

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On 06/15/26, at 12:05pm, Licensing Program Analyst (LPA) Gina Saucedo arrived at the facility to conduct an unannounced, subsequent complaint visit and was greeted by Susan Parks, Administrator. LPA explained the purpose of this visit was to gather additional information and deliver findings for this complaint.

On 06/01/26, LPA Saucedo conducted the initial complaint visit, conducted a physical tour and interviewed residents and staff. On 06/15/26, at 12:15pm, LPA Saucedo conducted another physical tour, interviewed additional staff and residents.

LIC 9099C-continued

Unsubstantiated

Estimated Days of Completion:

SUPERVISORS NAME: Troy Agard
LICENSING EVALUATOR NAME: Gina Saucedo
LICENSING EVALUATOR SIGNATURE:	DATE: 06/15/2026

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 06/15/2026

This report must be available at Child Care and Group Home facilities for public review for 3 years.

LIC9099 (FAS) - (06/04)

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Control Number 31-AS-20260529130838

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
WOODLAND HILLS S.RO, 21731 VENTURA BLVD., STE. 250
WOODLAND HILLS, CA 91364

FACILITY NAME: GLEN PARK AT GLENDALE - MARIPOSA ST	FACILITY NUMBER: 197608506
	VISIT DATE: 06/15/2026

NARRATIVE

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Regarding the allegation: Staff threatens resident. It is being alleged that Resident #1 (R1) was threatened by staff #1 (S1) to be slapped. During LPA’s interview with R1, R1 admitted that S1 never threatened to slap them and has never hit them. R1 also admitted to LPA, that they wrote a letter apologizing to S1. During LPA’s interview with S1 and staff #2 (S2), they both confirmed that R1 wrote S1 a letter apologizing. LPA received a copy of the letter. During LPA’s interview with S1, S1 confirmed that they have never threatened R1 and/or any other resident. During LPA’s interview with S2, S2 confirmed that S1 has never had any issues with any residents. In addition, S2 conducted their own investigation and R1 admitted that they lied about S1. Furthermore, S2 confirmed that the police dismissed the incident because R1 kept changing their story about what happened. LPA interviewed eight (8) other residents that confirmed S1 has never threatened to hit them and/or has ever slapped them. Therefore, based on the staff and resident interviews conducted the allegation(s) is UNSUBSTANTIATED at this time.

Regarding the allegation: Staff is not providing medical care for resident. It is being alleged that Resident #1 (R1) has rashes on their arm and staff #1 (S1) is not providing medical care. During LPA’s interview with R1, R1 admitted that the rashes they had on their arm was from a hygiene bottle they had bought and S1 had been providing a cream on their arms and told them to stop using the hygiene because of the allergic reaction it was causing. During LPA’s interview with S1, S1 confirmed that a prescribed cream was being provided to R1’s arm daily for a rash they had obtained from a hygiene bottle they had and had gotten an allergic reaction. S1 also confirmed that they have never denied any medical care to any of the residents. During LPA’s interview with Staff #2 (S2), S2 confirmed that no residents have complained about S1 not providing care to them and that R1 was currently being provided cream for their rashes. Furthermore, S2 also confirmed when they asked R1 where they received the hygiene bottle R1 confirmed their brother gave it to them. LPA interviewed eight (8) other residents that confirmed S1 has never denied them any medical care. Therefore, based on the staff and resident interviews conducted the allegation(s) is UNSUBSTANTIATED at this time.

An exit interview was conducted, no citation(s) were issued for the above allegation(s), and a copy of this report was given to the Administrator.

SUPERVISORS NAME: Troy Agard
LICENSING EVALUATOR NAME: Gina Saucedo
LICENSING EVALUATOR SIGNATURE:	DATE: 06/15/2026

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 06/15/2026

LIC9099 (FAS) - (06/04)

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