197609076-6-4-2026-31-AS-TAGD-DUWTBN-20260610143525

Community Care Licensing

COMPLAINT INVESTIGATION REPORT

Facility Number: 197609076
Report Date: 06/04/2026
Date Signed: 06/04/2026 10:32:27 AM

Unsubstantiated

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
WOODLAND HILLS S.RO, 21731 VENTURA BLVD., STE. 250
WOODLAND HILLS, CA 91364

This is an official report of an unannounced visit/investigation of a complaint received in our office on
01/23/2026 and conducted by Evaluator Abeye Duguma

COMPLAINT CONTROL NUMBER: 31-AS-20260123081812

FACILITY NAME:	MELROSE VILLAS		FACILITY NUMBER:	197609076
ADMINISTRATOR:	ALLEN, CANDIS		FACILITY TYPE:	740
ADDRESS:	823 N POINSETTIA PLACE		TELEPHONE:	(323) 746-7840
CITY:	LOS ANGELES	STATE: CA	ZIP CODE:	90046
CAPACITY:	68	CENSUS: 43	DATE:	06/04/2026
		UNANNOUNCED	TIME BEGAN:	10:00 AM
MET WITH:	Candis Allen		TIME COMPLETED:	12:00 PM

ALLEGATION(S):

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Staff consumed alcohol while working at the facility

INVESTIGATION FINDINGS:

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This report supercedes the report issued January 28, 2026. The findings have not changed.

Licensing Program Analyst (LPA) Abeye Duguma conducted an unannounced initial complaint visit to this facility to investigate the above allegation. LPA met with the administrator, Candis Allen, and explained the reason for the visit.
--- Staff consumed alcohol while working at the facility
It was alleged that staff drink alcohol at the facility and yell racial slurs to people in the area. To investigate the allegation, on January 28, 2026, LPA interviewed four staff and six residents from around 11:00a.m. – 12:00p.m. During interviews with staff, all staff stated they and others do not drink alcohol or yell racial slurs at people in the area. During interviews with residents, all residents stated they have no witnessed staff drinking or yelling racial slurs at the facility.
Based on interviews, there is not enough information to verify the allegation. Therefore, the allegation is UNSUBSTANTIATED at this time.

Unsubstantiated

Estimated Days of Completion:

SUPERVISORS NAME: Troy Agard
LICENSING EVALUATOR NAME: Abeye Duguma
LICENSING EVALUATOR SIGNATURE:	DATE: 06/04/2026

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 06/04/2026

This report must be available at Child Care and Group Home facilities for public review for 3 years.

LIC9099 (FAS) - (06/04)

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