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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 197610151
Report Date: 11/19/2025
Date Signed: 11/19/2025 03:52:00 PM

Unsubstantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
WOODLAND HILLS S.RO, 21731 VENTURA BLVD., STE. 250
WOODLAND HILLS, CA 91364
This is an official report of an unannounced visit/investigation of a complaint received in our office on
11/14/2025 and conducted by Evaluator Michael Cava
COMPLAINT CONTROL NUMBER: 31-AS-20251114105110
FACILITY NAME:AEGIS LIVING GRANADA HILLSFACILITY NUMBER:
197610151
ADMINISTRATOR:LANCE SHENKFACILITY TYPE:
740
ADDRESS:10801 LINDLEY AVETELEPHONE:
(818) 363-3373
CITY:GRANADA HILLSSTATE: CAZIP CODE:
91344
CAPACITY:100CENSUS: 82DATE:
11/19/2025
UNANNOUNCEDTIME BEGAN:
08:50 AM
MET WITH:Lance ShenkTIME COMPLETED:
03:00 PM
ALLEGATION(S):
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Staff does not ensure facility is free of bed bugs.
INVESTIGATION FINDINGS:
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Licensing Program Analyst (LPA) Michael Cava conducted a complaint visit to the facility to investigate the above allegation. LPA met with the Executive Director (ED) Lance Shenk, and advised him of the complaint. It's being reported that the facility has at least 14 rooms affected with bed bugs and nothing has been done to address the issue. Today's investigaiont consisted of interviews with the ED, Staff, and residents. LPA also conducted a record review and a physical plant inspection to insure the health and safety of the residents in care.

Prior to this investigation, LPA ran a file review of the facility's Incident Reports (IR) and observed about four IRs that were submitted by the licensee for July, September and October 2025 indicating insects in resident apartments. There were approximately four resident apartments that were affected. Included in the reports was an immediate action taken by the licensee to have the pest control company service the facility.
Unsubstantiated
Estimated Days of Completion:
SUPERVISORS NAME: Naira Margaryan
LICENSING EVALUATOR NAME: Michael Cava
LICENSING EVALUATOR SIGNATURE:

DATE: 11/19/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 11/19/2025
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 2
Control Number 31-AS-20251114105110
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
WOODLAND HILLS S.RO, 21731 VENTURA BLVD., STE. 250
WOODLAND HILLS, CA 91364
FACILITY NAME: AEGIS LIVING GRANADA HILLS
FACILITY NUMBER: 197610151
VISIT DATE: 11/19/2025
NARRATIVE
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Interviews conducted with the ED and staff were made between 9:00am to 11:00am confirm that approximately four resident apartments were affected by insects in July, September and October 2025, but were treated immediately by a pest control company. Since October, there were no additional issues with insects at the facility. Between 11:00am to 12:00pm, interviews with ten (10) of ten residents do not corroborate with the allegation that the licensee not insuring the facility is free from bed bugs, as some resident state that there is a pest control company that comes often to service the facility.

Between 12:00pm and 1:00pm, LPA conducted a record review of facility invoice and records from the pest control company. Record review reveal that Western Exterminator Company was hired for service. Record review also reveal the type of treatment made by the pest control company and dates of service.

From 1:00pm to 2:00pm, LPA conducted a physical plant tour.

Although there is some information that the facility was affected by some insects for the months of July, September, and October 2025, based on the information obtained, there was insufficient evidence to corroborate with the allegation that the licensee did not ensure facility is free of bed bugs as there is proof that a pest control company is hired monthly to provide service. Therefore, the allegation is deemed Unsubstantiated at this time.
SUPERVISORS NAME: Naira Margaryan
LICENSING EVALUATOR NAME: Michael Cava
LICENSING EVALUATOR SIGNATURE:

DATE: 11/19/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 11/19/2025
LIC9099 (FAS) - (06/04)
Page: 2 of 2