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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 197610366
Report Date: 05/27/2026
Date Signed: 05/27/2026 01:51:17 PM

Unsubstantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
WOODLAND HILLS S.RO, 21731 VENTURA BLVD., STE. 250
WOODLAND HILLS, CA 91364
This is an official report of an unannounced visit/investigation of a complaint received in our office on
05/22/2026 and conducted by Evaluator Gina Saucedo
PUBLIC
COMPLAINT CONTROL NUMBER: 31-AS-20260522114236
FACILITY NAME:SAVANT OF TARZANAFACILITY NUMBER:
197610366
ADMINISTRATOR:NARINE MERTKHANYANFACILITY TYPE:
740
ADDRESS:5711 RESEDA BLVDTELEPHONE:
(818) 996-2022
CITY:TARZANASTATE: CAZIP CODE:
91356
CAPACITY:176CENSUS: 128DATE:
05/27/2026
UNANNOUNCEDTIME BEGAN:
09:25 AM
MET WITH:Narine Mertkhanyan, AdministratorTIME COMPLETED:
01:50 PM
ALLEGATION(S):
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Staff do not ensure the facility is free of pests
Staff do not answer residents calls for assistance ensuring there is a proper signal system
Licensee does not ensure there is an auditory device to monitor exits on exterior doors
Staff do not provide activities
Staff do not safeguard resident's personal belongings
INVESTIGATION FINDINGS:
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On 05/27/26, at 9:25am, Licensing Program Analyst (LPA) Gina Saucedo arrived at the facility to conduct an unannounced, initial complaint visit and was greeted by Narine Mertkhanyan, Administrator. LPA explained the purpose of this visit was to gather information and deliver findings for this complaint.

On 05/27/26, LPA Saucedo asked for the census, staff, and resident rosters. On 05/27/26, at 10:30am, LPA Saucedo conducted a physical tour, interviewed both residents and staff.

LIC 9099C-continued
Unsubstantiated
Estimated Days of Completion:
SUPERVISORS NAME: Troy Agard
LICENSING EVALUATOR NAME: Gina Saucedo
LICENSING EVALUATOR SIGNATURE:

DATE: 05/27/2026
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 05/27/2026
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 3
Control Number 31-AS-20260522114236
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
WOODLAND HILLS S.RO, 21731 VENTURA BLVD., STE. 250
WOODLAND HILLS, CA 91364
FACILITY NAME: SAVANT OF TARZANA
FACILITY NUMBER: 197610366
VISIT DATE: 05/27/2026
NARRATIVE
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Regarding the allegation: Staff do not ensure the facility is free of pests. It is being alleged that there is a cockroach infestation in the facility. During LPA’s physical tour, LPA did not witness any cockroaches in the facility. In addition, LPA obtained the ORKIN-Pest Control services performed on 05/06/26 and 04/23/26. Furthermore, three (3) staff confirmed that ORKIN-Pest Control comes twice a month to the facility and they have not witnessed any cockroaches in the facility. LPA interviewed twelve (12) residents that have not seen any cockroaches in the facility. Therefore, based on the ORKIN-Pest Control services performed, staff and resident interviews conducted the allegation is UNSUBSTANTIATED at this time.

Regarding the allegation: Staff do not answer residents calls for assistance ensuring there is a proper signal system. It is being alleged that the old signal system for residents was replaced by telephone lines and these telephone lines are not being answered when residents need help. During LPA's physical tour, LPA did observe the telephone lines in twelve (12) random rooms and they were all functional which transmits a visual and/or auditory signal to a central staffed location at the front of the facility which is then communicated with the caregivers. LPA interviewed three (3) staff that confirmed the calls transmit to the front of the facility. LPA interviewed twelve (12) residents that have not had any issues with the new signal system and receiving assistance. Therefore, based on the staff and resident interviews conducted the allegation is UNSUBSTANTIATED at this time.



Regarding the allegation: Licensee does not ensure there is an auditory device to monitor exits on exterior doors. It is being alleged that emergency exits lack functional alarms causing dementia residents to elope and wander. During LPA's physical tour, LPA observed several exit doors but only one (1) main entrance to the facility. The facility is not required to have auditory devices because they do not have dementia residents and/or residents that elope and wander. LPA interviewed three (3) staff that confirmed they do not have dementia residents and/or residents that elope and wander. Furthermore, if residents are exhibiting these types of behaviors they are recommended to be transferred to another facility that has a memory care and/or higher level of care for these types of residents. LPA interviewed twelve (12) residents that have not had any issues with eloping and wandering. All twelve (12) residents that were interviewed have ability to leave the facility without any supervision. Therefore, based on the staff and resident interviews conducted the allegation is UNSUBSTANTIATED at this time.

LIC 9099C-continued
SUPERVISORS NAME: Troy Agard
LICENSING EVALUATOR NAME: Gina Saucedo
LICENSING EVALUATOR SIGNATURE:

DATE: 05/27/2026
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 05/27/2026
LIC9099 (FAS) - (06/04)
Page: 2 of 3
Control Number 31-AS-20260522114236
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
WOODLAND HILLS S.RO, 21731 VENTURA BLVD., STE. 250
WOODLAND HILLS, CA 91364
FACILITY NAME: SAVANT OF TARZANA
FACILITY NUMBER: 197610366
VISIT DATE: 05/27/2026
NARRATIVE
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Regarding the allegation: Staff do not provide activities. It is being alleged that the activities on the activity calendar are not being done. During LPA’s physical tour, LPA witnessed the Activity Director outside walking around with some residents which was part of the activity calendar-of stretching and strength. Furthermore, the Activity Director then proceeded to do the next activity on the activity calendar that was reading the daily chronicle. LPA interviewed three (3) staff that confirmed the activities calendar is followed as much as possible because residents look forward to the activities. LPA interviewed twelve (12) residents that say daily activities are performed throughout the facility. LPA also took a picture of the activities calendar. Therefore, based on the activities calendar, staff and resident interviews conducted the allegation is UNSUBSTANTIATED at this time.

Regarding the allegation: Staff do not safeguard resident's personal belongings. It is being alleged that residents receiving personal incontinence of supplies redistribute their incontinence of supplies to other residents that are not paying for those supplies. LPA interviewed twelve (12) residents that were incontinent and had supplies in their room and all twelve (12) residents did not have any issues with anyone taking their personal belongings of incontinence of supplies to give to other residents. LPA also interviewed three (3) staff that confirmed that they do not share incontinence of supplies among residents, each resident that is incontinent has their own incontinence of supplies. Therefore, based on the staff and resident interviews conducted the allegation is UNSUBSTANTIATED at this time.


An exit interview was conducted, no citation(s) were issued for the above allegation(s), and a copy of this report was given to the Administrator.

SUPERVISORS NAME: Troy Agard
LICENSING EVALUATOR NAME: Gina Saucedo
LICENSING EVALUATOR SIGNATURE:

DATE: 05/27/2026
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 05/27/2026
LIC9099 (FAS) - (06/04)
Page: 3 of 3