197610370-6-9-2026-31-AS-NMAN-DV3NV6-20260615104726

Community Care Licensing

COMPLAINT INVESTIGATION REPORT

Facility Number: 197610370
Report Date: 06/09/2026
Date Signed: 06/09/2026 02:13:26 PM

Unsubstantiated

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
WOODLAND HILLS S.RO, 21731 VENTURA BLVD., STE. 250
WOODLAND HILLS, CA 91364

This is an official report of an unannounced visit/investigation of a complaint received in our office on
12/09/2025 and conducted by Evaluator Raymond Comer

COMPLAINT CONTROL NUMBER: 31-AS-20251209081116

FACILITY NAME:	MELROSE GARDENS		FACILITY NUMBER:	197610370
ADMINISTRATOR:	VILLEGAS, MARCO		FACILITY TYPE:	740
ADDRESS:	960 N. MARTEL AVENUE		TELEPHONE:	(323) 876-1746
CITY:	LOS ANGELES	STATE: CA	ZIP CODE:	90046
CAPACITY:	100	CENSUS: 51	DATE:	06/09/2026
		UNANNOUNCED	TIME BEGAN:	08:15 AM
MET WITH:	Joseph "Yossi" Wieder - Administrator		TIME COMPLETED:	02:00 PM

ALLEGATION(S):

1
2
3
4
5
6
7
8
9

Staff do not ensure resident's showering needs are being met.
Staff do not ensure resident is being assisted with dressing.

INVESTIGATION FINDINGS:

1
2
3
4
5
6
7
8
9
10
11
12
13

Today, 6/09/26, Licensing Program Analyst (LPA) Raymond Comer conducted unannounced subsequent visit to investigate the above allegation(s).
LPA Antonia Alvizar-Ettima conducted the initial complaint visit on 12/16/25. At which time, at 8:30 am, LPA obtained Resident #1 (R1’s) Identification Emergency Information, Appraisal, Needs and Services Plan, Physician Report, Shower Schedule and other pertinent information.

During today’s visit, Between 8:25am and 9:45am, LPA Comer obtained and reviewed Facility's resident roster, personal roster, R1's Physician's report, appraisal, Needs/Service plan, Shower schedule and other records relevant to the investigation. At 10:00am, LPA Comer conducted a tour of the facility. Between 10:15am and 11:00am LPA Comer conducted interviews with the Administrator, and two (2) staff. Between 11:15am and 12:40pm, LPA Comer conducted interviews with R1's Responsible Family Member, and six (6) residents out a total of fifty-one (51) facility residents.
[LIC9099C] Continued-

Unsubstantiated

Estimated Days of Completion:

SUPERVISORS NAME: Naira Margaryan
LICENSING EVALUATOR NAME: Raymond Comer
LICENSING EVALUATOR SIGNATURE:	DATE: 06/09/2026

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 06/09/2026

This report must be available at Child Care and Group Home facilities for public review for 3 years.

LIC9099 (FAS) - (06/04)

Page: 1 of 2

Control Number 31-AS-20251209081116

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
WOODLAND HILLS S.RO, 21731 VENTURA BLVD., STE. 250
WOODLAND HILLS, CA 91364

FACILITY NAME: MELROSE GARDENS	FACILITY NUMBER: 197610370
	VISIT DATE: 06/09/2026

NARRATIVE

1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
20
21
22
23
24
25
26
27
28
29
30
31
32

Allegation: Staff do not ensure resident's showering needs are being met. It was alleged that Resident#1 (R1) was emanating foul body odor for several days due to staff neglect. LPA Comer's review of documents revealed the following: R1's needs/service appraisal shows that R1 "needs cueing/reminders to complete bathing tasks". LPA Comer's interview with the Administrator and two (2) staff indicated that staff provide cueing, reminders, and offer direct assistance to R1, and other residents with showering, and all other ADL',as needed. LPA Comer spoke with R1 and observed them as clean, hair groomed, and not exhibiting any foul odor. While touring the facility, LPA observed residents as clean, well-groomed and did not experience any malodor in the facility. LPA Comer's interviews with R1's Responsible family member, and six (6) out of fifty-one (51) total residents revealed the following: Staff provide adequate assistance to residents requiring staff cueing/reminders or direct assistance with their bathing/hygiene needs.

Therefore, based on LPA's observations, records review, and interviews, this allegation is Unsubstantiated at this time.

Allegation: Staff do not ensure resident is being assisted with dressing. It was alleged that Resident#1 (R1) was observed wearing the same clothes for several days at a time due to staff neglecting to assist R1. LPA Comer's review of documents revealed the following: Both R1's Physician's Report and Appraisal show that R1 does not need assistance with dressing. LPA Comer's interview with the Administrator and two (2) staff indicated that R1 is largely independent, does not need assistance to dress themselves and ensure R1 is dressed in clean clothing. LPA Comer's interview with R1 revealed the following: R1 was observed as clean, dressed in clean clothes, and did not exhibit any foul odor. While touring the facility, LPA observed residents as wearing clean clothing, and did not experience any malodor in the facility. LPA Comer's interviews with R1's Responsible family member, and six (6) out of fifty-one (51) total residents revealed the following: Staff provide adequate assistance to residents requiring staff cueing/reminders or direct assistance with their changing/dressing needs.

Therefore, based on LPA's observations, records review, and interviews, this allegation is Unsubstantiated at this time.

SUPERVISORS NAME: Naira Margaryan
LICENSING EVALUATOR NAME: Raymond Comer
LICENSING EVALUATOR SIGNATURE:	DATE: 06/09/2026

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 06/09/2026

LIC9099 (FAS) - (06/04)

Page: 2 of 2