197610403-5-29-2026-31-AS-NMAN-DUXPQE-20260611113100

Community Care Licensing

COMPLAINT INVESTIGATION REPORT

Facility Number: 197610403
Report Date: 05/29/2026
Date Signed: 05/29/2026 01:02:57 PM

Unsubstantiated

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
WOODLAND HILLS S.RO, 21731 VENTURA BLVD., STE. 250
WOODLAND HILLS, CA 91364

This is an official report of an unannounced visit/investigation of a complaint received in our office on
11/17/2025 and conducted by Evaluator Raymond Comer

COMPLAINT CONTROL NUMBER: 31-AS-20251117094420

FACILITY NAME:	SAVANT OF WEST HOLLYWOOD		FACILITY NUMBER:	197610403
ADMINISTRATOR:	ADAM SYNCHEFF		FACILITY TYPE:	740
ADDRESS:	1025 N FAIRFAX AVE		TELEPHONE:	(323) 656-7900
CITY:	LOS ANGELES	STATE: CA	ZIP CODE:	90046
CAPACITY:	130	CENSUS: 116	DATE:	05/29/2026
		UNANNOUNCED	TIME BEGAN:	08:00 AM
MET WITH:	Adam Syncheff-Administrator		TIME COMPLETED:	01:00 PM

ALLEGATION(S):

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Staff handled resident in care in a rough manner.
Staff left resident in care in a soiled diaper for an extended period of time.
Staff did not ensure that the resident in care was properly dressed.

INVESTIGATION FINDINGS:

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On 5/29/26, Licensing Program Analyst, (LPA) Raymond Comer conducted a subsequent visit to the facility to complete investigation of the above allegation(s). LPA Comer conducted the initial complaint visit on 11/24/25, at which time, LPA Comer conducted a review of Resident#1's, (R1) file which includes, Physician Report, Need/Service Plan, Pre placment appraisal, and other documents relevant to the investigation. Between 11:20 am and 12:30 pm, LPA Comer conducted interviews with Staff and R1.

At the time of today's visit, at 8:15 am, LPA Comer conducted a tour of the facility; no health/safety issues observed. Between 8:35 am, and 10:00 am, LPA Comer conducted interviews with the Administrator and two (2) additional staff. Between 10:15 am, and 12:05 pm, LPA Comer interviewed twelve (12) residents.

Allegation:Staff handled resident in care in a rough manner.

[LIC9099C] Continued-

Unsubstantiated

Estimated Days of Completion:

SUPERVISORS NAME: Naira Margaryan
LICENSING EVALUATOR NAME: Raymond Comer
LICENSING EVALUATOR SIGNATURE:	DATE: 05/29/2026

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 05/29/2026

This report must be available at Child Care and Group Home facilities for public review for 3 years.

LIC9099 (FAS) - (06/04)

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Control Number 31-AS-20251117094420

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
WOODLAND HILLS S.RO, 21731 VENTURA BLVD., STE. 250
WOODLAND HILLS, CA 91364

FACILITY NAME: SAVANT OF WEST HOLLYWOOD	FACILITY NUMBER: 197610403
	VISIT DATE: 05/29/2026

NARRATIVE

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It was alleged that Resident#1 (R1) was physically abused when assisted by staff.
LPA Comer interviews with Admin and staff revealed the following: Both refute this allegation, stating to LPA that R1 suffers with chronic pain and that staff strive to make R1 feel calm and comfortable. Per Staff, R1's PCP authorized pain relief meds that have reduced R1's pain issues and improved his mood when being provided assistance by staff. LPA Comer's observations revealed the following: R1 was observed both in their bedroom, and in the facility dining area as clean, properly dressed, and not appearing as distressed. LPA Comer's interviews with twelve (12) out of a total of one hundred sixteen (116) residents stated that staff treat them with respect and consistently interact with residents in a gentle and professional manner. LPA Comer’s review of available documents did not reveal any information to support the allegation.

Based on interviews, LPA observation, and records review, there was insufficient evidence to support the allegation, therefore, the allegation is found to be UNSUBSTANTIATED at this time.

Allegation: Staff left resident in care in a soiled diaper for an extended period of time.It was alleged that staff left Resident#1 (R1) soiled in a soaked diaper for a least an hour.
LPA Comer interviewed the Administrator, and staff who refuted this allegation, stating to LPA that R1 has neuro-cognitive issues that challenge his perception of the passage of time. Per Admin and Staff, R1 is provided well checks every two (2) hours, and is provided two (2) person incontinence assistance which is provided a minimum of three (3) times per day, or more frequently as needed. LPA Comer's interviews with twelve (12) out of a total one hundred sixteen (116) residents stated their satisfaction with toileting, changing and other assistances provided by staff. LPA Comer’s review of available documents did not reveal any information to support the allegation.

Based on interviews, and records review, there was insufficient evidence to support the allegation, therefore, the allegation is found to be UNSUBSTANTIATED at this time.

Allegation: Staff did not ensure that the resident in care was properly dressed. It was alleged that staff left Resident#1 (R1's) pants opened up to his thigh and not fully covering his diaper.
LPA Comer interviewed the Administrator, and staff who refuted this allegation, stating to LPA that R1 is changed by staff and ensures the R1's clothes are clean, odor-free and is fully dressed.

SUPERVISORS NAME: Naira Margaryan
LICENSING EVALUATOR NAME: Raymond Comer
LICENSING EVALUATOR SIGNATURE:	DATE: 05/29/2026

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 05/29/2026

LIC9099 (FAS) - (06/04)

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Control Number 31-AS-20251117094420

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
WOODLAND HILLS S.RO, 21731 VENTURA BLVD., STE. 250
WOODLAND HILLS, CA 91364

FACILITY NAME: SAVANT OF WEST HOLLYWOOD	FACILITY NUMBER: 197610403
	VISIT DATE: 05/29/2026

NARRATIVE

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Per Staff, when R1 is in his room, R1 chooses to unbutton his pants for comfort. However, staff stated to LPA that R1 is provided staff supervision and assistance when moving about the facility and that staff ensure that R1 is properly dressing and not left exposed among the community. LPA Comer observed R1 in the facility dining room as clean and fully dressed. LPA Comer's interviews with twelve (12) out of a total one hundred sixteen (116) residents stated their satisfaction with toileting, changing and other assistances provided by staff. LPA Comer’s review of available documents did not reveal any information to support the allegation.

Based on interviews, LPA observation, and records review, there was insufficient evidence to support the allegation, therefore, the allegation is found to be UNSUBSTANTIATED at this time.

Exit interview conducted and a copy of this report was provided.

SUPERVISORS NAME: Naira Margaryan
LICENSING EVALUATOR NAME: Raymond Comer
LICENSING EVALUATOR SIGNATURE:	DATE: 05/29/2026

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 05/29/2026

LIC9099 (FAS) - (06/04)

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