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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 197610619
Report Date: 06/05/2026
Date Signed: 06/05/2026 03:07:13 PM

Unsubstantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT
CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
WOODLAND HILLS S.RO, 21731 VENTURA BLVD., STE. 250
WOODLAND HILLS, CA 91364
This is an official report of an unannounced visit/investigation of a complaint received in our office on
11/06/2025 and conducted by Evaluator Michael Cava
COMPLAINT CONTROL NUMBER: 31-AS-20251106095223
FACILITY NAME:OLIVE BRANCH ESTATE INC.FACILITY NUMBER:
197610619
ADMINISTRATOR:BOYADZHYAN, ARMENFACILITY TYPE:
740
ADDRESS:17107 MANDARIN COURTTELEPHONE:
(818) 568-6443
CITY:GRANADA HILLSSTATE: CAZIP CODE:
91344
CAPACITY:4CENSUS: 4DATE:
06/05/2026
UNANNOUNCEDTIME BEGAN:
09:59 AM
MET WITH:Marine GazdzhyanTIME COMPLETED:
03:00 PM
ALLEGATION(S):
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Staff caused injuries to a resident
Staff neglect resulted in a resident to sustain an infection
INVESTIGATION FINDINGS:
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Licensing Program Analyst (LPA) Michael Cava conducted a subsequent complaint visit to this facility to conclude the investigation regarding the above allegations. LPA met with the administrator, Marine Gazdzhyan, and advised her of the complaint. Today's investigation consisted of interviews with the administrator and staff, between 10:00am to11:00am, interview residents between 11:00am to 12:00pm, a physcial plant inspection between 12:00pm to 1:00pm and Record review from 1:00pm to 2:00pm.

Regarding allegation: Staff caused injuries to a resident, it was alleged that Resident 1 (R1) had sustained some bruising because staff tried to hold R1 down "several days ago". There were no dates or timeframes specified of when this incident had occurred. Furthermore, no witnesses were identified to corroborate with this allegation. Interviews with the administrator and staff deny the allegation stating on 11/02/25, while attempting to assist R1 to get a shower, R1 had become combative, and was assualting staff. R1 was swinging their hands and arms around, hitting staff and then eventually hitting a rail, while making swings
Unsubstantiated
Estimated Days of Completion:
SUPERVISORS NAME: Mary G Flores
LICENSING EVALUATOR NAME: Michael Cava
LICENSING EVALUATOR SIGNATURE:

DATE: 06/05/2026
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 06/05/2026
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 2
Control Number 31-AS-20251106095223
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)
CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
WOODLAND HILLS S.RO, 21731 VENTURA BLVD., STE. 250
WOODLAND HILLS, CA 91364
FACILITY NAME: OLIVE BRANCH ESTATE INC.
FACILITY NUMBER: 197610619
VISIT DATE: 06/05/2026
NARRATIVE
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at staff. R1 has a diagnosis which leads them to have aggressiveness and behavioral issues. R1 is also noted to bruise easily. LPA obtained a copy of the incident report, pertaining to this incident, which confirms the events of what happened on 11/02/25, while staff was attempting to give R1 a shower. LPA also reviewed R1's facility records, which confirms the diagnosis and confused behaviors.

In addition to facility staff interviews and record review, four (4) of four residents were interviewed, and they could not confirm the allegation. R1's family was also interviewed, and they deny the allegation of abuse. Family was very apologetic of the allegation, and doubts that staff caused the injury to R1. Furthermore, R1's family confirmed that they were made aware of this incident in a timely manner, and expressed no further complaints or concerns.

Based on the department’s observations, interviews and record review, which were conducted, there is insufficient evidence to prove that Staff caused injuries to a resident. Therefore the above allegation(s) is deemed Unsubstantiated at this time.

Regarding the allegation: Staff neglect resulted in a resident to sustain an infection, it was reported that R1 sustained an infection on their index finger. Interviews with the administrator and staff deny neglect. According to the administrator, R1 has a habit of digging into their fingernails, and when having a bowel movement, placing hands into private area an picking on their feces. Administrator and staff has tried many times to redirect, but R1 is non-compliant. R1's family is aware of this behavior, and they've also attempted to redirect R1. As a result of the continuous picking of the fingernails and their feces, R1 suffered an infection with puss coming out of their index finger. When infection was observed, Administrator immediately called R1's physician to address the infection. R1's family was also notified. Administrator had R1 transported to urgent care immediately for medical treatment. R1 was discharged same day, with no new orders, but to apply neosporin. Interview with R1's palliative care physician and treating doctor confirms that administrator consulted with them regarding R1's infection, and took the initiative to send R1 to urgent care for immediate medical attention. Review of facility incident report also confirms the incident.



Based on the department’s observations, interviews and record review, which were conducted, there is insufficient evidence to prove that Staff neglect resulted in a resident to sustain an infection. Therefore the above allegation(s) is deemed Unsubstantiated at this time.
SUPERVISORS NAME: Mary G Flores
LICENSING EVALUATOR NAME: Michael Cava
LICENSING EVALUATOR SIGNATURE:

DATE: 06/05/2026
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 06/05/2026
LIC9099 (FAS) - (06/04)
Page: 2 of 2