197610633-3-5-2026-31-AS-TAGD-DV6NVA-20260618104736

Community Care Licensing

COMPLAINT INVESTIGATION REPORT

Facility Number: 197610633
Report Date: 03/05/2026
Date Signed: 03/05/2026 03:42:06 PM

Unsubstantiated

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
WOODLAND HILLS S.RO, 21731 VENTURA BLVD., STE. 250
WOODLAND HILLS, CA 91364

This is an official report of an unannounced visit/investigation of a complaint received in our office on
02/26/2026 and conducted by Evaluator Abeye Duguma

COMPLAINT CONTROL NUMBER: 31-AS-20260226081914

FACILITY NAME:	CONCORDIA BOARD & CARE II		FACILITY NUMBER:	197610633
ADMINISTRATOR:	ARUTIUNIAN, EMMA		FACILITY TYPE:	740
ADDRESS:	16708 BLACKHAWK STREET		TELEPHONE:	(818) 403-1803
CITY:	GRANADA HILLS	STATE: CA	ZIP CODE:	91344
CAPACITY:	6	CENSUS: 3	DATE:	03/05/2026
		UNANNOUNCED	TIME BEGAN:	10:07 AM
MET WITH:	Nazar "Nick" Yegeyan		TIME COMPLETED:	03:30 PM

ALLEGATION(S):

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Staff does not treat resident with resect.
Staff handles resident in a rough manner

INVESTIGATION FINDINGS:

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Licensing Program Analyst (LPA) Abeye Duguma conducted an unannounced initial complaint visit to the facility, met with Nazar Yegeyan, and explained the reason for the visit.

--- Staff does not treat resident with resect.

It was alleged that Staff #1 (S1) locks Resident #1 (R1) up and always feeds them last. To investigate the allegation, on March 5, 2026, LPA interviewed two (02) staff from 10:00a.m. – 11:30a.m. and three (03) residents from 11:30a.m. – 1:00p.m. During interviews, all staff stated they treat all residents with respect and dignity. S1 added they have never locked any resident up and would never purposely feed a resident last in spite. All residents in the facility stated they are treated with respect and dignity and have never witnessed staff purposely serving a resident last.
(CONT on LIC9099-C)

Unsubstantiated

Estimated Days of Completion:

SUPERVISORS NAME: Troy Agard
LICENSING EVALUATOR NAME: Abeye Duguma
LICENSING EVALUATOR SIGNATURE:	DATE: 03/05/2026

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 03/05/2026

This report must be available at Child Care and Group Home facilities for public review for 3 years.

LIC9099 (FAS) - (06/04)

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Control Number 31-AS-20260226081914

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
WOODLAND HILLS S.RO, 21731 VENTURA BLVD., STE. 250
WOODLAND HILLS, CA 91364

FACILITY NAME: CONCORDIA BOARD & CARE II	FACILITY NUMBER: 197610633
	VISIT DATE: 03/05/2026

NARRATIVE

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Based on interviews, there is not enough information to verify the allegation, therefore, the allegation is UNSUBSTANTIATED at this time.

--- Staff handles resident in a rough manner

It was alleged that staff was rough in the care they provide. To investigate the allegation, on March 5, 2026, LPA interviewed two (02) staff from 10:00a.m. – 11:30a.m. and three (03) residents from 11:30a.m. – 1:00p.m. During interviews, all staff stated they are very gentle with all their residents. All residents in the facility stated the staff treat them gently and are very nice to them.

No health and safety hazards noted during the visit.

Exit interview conducted and a copy of the report was issued.

SUPERVISORS NAME: Troy Agard
LICENSING EVALUATOR NAME: Abeye Duguma
LICENSING EVALUATOR SIGNATURE:	DATE: 03/05/2026

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 03/05/2026

LIC9099 (FAS) - (06/04)

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