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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 197610761
Report Date: 11/18/2025
Date Signed: 11/18/2025 02:52:18 PM

Unsubstantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
WOODLAND HILLS S.RO, 21731 VENTURA BLVD., STE. 250
WOODLAND HILLS, CA 91364
This is an official report of an unannounced visit/investigation of a complaint received in our office on
11/14/2025 and conducted by Evaluator Michael Cava
COMPLAINT CONTROL NUMBER: 31-AS-20251114083312
FACILITY NAME:ARMETA INCFACILITY NUMBER:
197610761
ADMINISTRATOR:AROYAN, TATEVIKFACILITY TYPE:
740
ADDRESS:15810 RINALDI STTELEPHONE:
(747) 273-5474
CITY:GRANADA HILLSSTATE: CAZIP CODE:
91344
CAPACITY:6CENSUS: 1DATE:
11/18/2025
UNANNOUNCEDTIME BEGAN:
09:38 AM
MET WITH:Tatevik Aroyan, Olga AlexseevaTIME COMPLETED:
03:00 PM
ALLEGATION(S):
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Staff denied access to resident’s phone.
Staff did not provide assistance to resident.
INVESTIGATION FINDINGS:
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Licensing Program Analyst (LPA) Michael Cava conducted a complaint visit to the facility to investigate the above allegations. LPA met with staff, Olga Alexseeva, and advised her of the complaint. The administrator, Tatevik Aroyan, was advised, and came to the facility shortly after. Today's investigation consisted of interviews with the administrator, staff and a resident. LPA also conducted a physical plant inspection of the facility to insure the health and safety of the resident in care, and a record review.

Staff denied access to resident's phone:
In regards to the allegation, it's being reported that, on or around 11/12/25, Resident 1 (R1) was denied access to their cell phone to call the paramedics for medical assistance. There were no witnesses identified to confirm the allegation. Interviews held with the administrator and Staff 1 (S1), held between 10:00am and 12:00pm do not corroborate with the allegation. Both stated they've never denied R1 phone access. When
Unsubstantiated
Estimated Days of Completion:
SUPERVISORS NAME: Naira Margaryan
LICENSING EVALUATOR NAME: Michael Cava
LICENSING EVALUATOR SIGNATURE:

DATE: 11/18/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 11/18/2025
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 2
Control Number 31-AS-20251114083312
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
WOODLAND HILLS S.RO, 21731 VENTURA BLVD., STE. 250
WOODLAND HILLS, CA 91364
FACILITY NAME: ARMETA INC
FACILITY NUMBER: 197610761
VISIT DATE: 11/18/2025
NARRATIVE
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R1 was experiencing a shortness of breath, on or around 11/12/25, Paramedics were called immediately for medical assistance. R1 was taken to the hospital for treatment. Discharge from hospital is unknown at this time, but according to R1's friend, R1 will be going to a skilled nursing after hospitalization. Interviews with one (1) of one resident was made between 12:00pm and 12:30pm. Due to R1 still being at the hospital, LPA was unable to interview R1. Interview with R2 had no complaints or concerns with care and supervision provided by facility staff. When asked if they were ever denied to use the telephone, R2 stated no. LPA conducted a record review of R1's records between 12:30 and 1:00pm and a physical plant inspection between 1:00pm and 2:00pm.

Based on the information obtained, it could not be proven that staff denied R1 access to a phone. Therefore, the allegation is deemed Unsubstantiated at this time.

Staff did not provide assistance to resident:
In regards to the allegation, it's being reported that R1 wasn't provided assistance when requested for, as R1 was experiencing a shortness of breath, on or around 11/12/25. Interviews with both administrator and S1, held between 10:00am to 12:00pm do not corroborate with the allegation. Both confirm that R1 is bedridden, and both stated they do reposition R1 when request is made. Review of the facility license indicate that the facility has a bedridden fire clearance for one (1). Interview held with one (1) of one resident, R2, made between 12:00pm to 12:30pm had no complaints or concerns with care and supervision provided by facility staff. When R2 was asked if their needs are being met by facility staff, R2 stated yes. LPA unable to interview R1 as R1 is still at the hospital. No known discharge date at this time, but R1 will not be returning to this facility. In addition to interviews, LPA conducted a record review of R1's records between 12:30 and 1:00pm and a physical plant inspection between 1:00pm and 2:00pm.

Based on the information obtained, it could not be proven that staff did not provide assistance to R1 when needed. Therefore, the allegation is deemed Unsubstantiated at this time.
SUPERVISORS NAME: Naira Margaryan
LICENSING EVALUATOR NAME: Michael Cava
LICENSING EVALUATOR SIGNATURE:

DATE: 11/18/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 11/18/2025
LIC9099 (FAS) - (06/04)
Page: 2 of 2