1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
20
21
22
23
24
25
26
27
28
29
30
31
32 | The Department conducted interviews with Staff #1–#3 (S1–S3) and Residents #2–#3 (R2–R3). An attempt to interview R1 was made; however, R1 could not be reached via telephone and was not at the facility at the time of the visit.
Allegation: Staff did not refund the pre-admission fees to the applicant or the applicant’s representative.
It is alleged that the facility declined to issue a refund despite multiple requests for reimbursement to the applicant or the applicant’s representative based on services never rendered.
On 05/26/26 between 12:30 AM and 04:50 PM, the Department conducted an interview with S1. During the interview, S1 was asked if the facility refunded the pre-admission fees to the applicant or the applicant’s representative. S1 answered that the facility does not charge pre-admission fees but instead has a respite agreement that mentions refunding 75% of the unused portion of the monthly payment and that refunds are only provided in the event of a resident’s passing. S1 was also asked to describe the payments received for the stay and explain how those payments were recorded or processed. S1 stated that upon signing the contract, the reporting party issued a check for the first week, which serves as the holding agreement for a room. S1 also stated that it is indicated in the agreement that if the resident’s responsible party decided not to use the room after paying for the first week, even if the resident did not occupy the room, they would not receive a refund unless the resident passed away.
On 05/26/2026 between 12:30 AM and 04:50 PM the Department conducted interviews with Staff #1–#3 (S1–S3) and Residents #2-3 (R2-R3). Out of those interviewed 3 out of 3 staff and 2 out of 3 residents denied the above allegation. An attempt to interview Resident#1 was made but R1 was not at the facility at the time of visit. On 05/26/2026 between 12:30 AM and 04:50 PM, the Department obtained and reviewed the Short-Term Respite Admission Agreement dated 04/20/2026, and it showed on page 1 under “Purpose of Stay” that the resident was being admitted for a temporary short-term respite stay from 05/18/2026 to 06/01/2026. Further review of the Short-Term Respite Admission Agreement showed on page 2, No. 5 under “Rate and Payment Terms,” that a refund of the unused portion of 75% will be returned to the family within 14 days and that refunds are only provided for the passing of a resident prior to a respite visit. The department reviewed the Short-Term Respite Admission Agreement and observed that it was signed on 04/20/2026 by R1’s responsible person.
CONTINUED ON LIC9099-C |