198320629-5-28-2026-11-AS-SCIS-DUV2GW-20260608172350

Community Care Licensing

COMPLAINT INVESTIGATION REPORT

Facility Number: 198320629
Report Date: 05/28/2026
Date Signed: 05/28/2026 01:00:56 PM

Unsubstantiated

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
EL SEGUNDO ASC, 400 CONTINENTAL BLVD, STE 340
EL SEGUNDO, CA 90245

This is an official report of an unannounced visit/investigation of a complaint received in our office on
05/18/2026 and conducted by Evaluator Lizeth Villegas

COMPLAINT CONTROL NUMBER: 11-AS-20260518162103

FACILITY NAME:	ARGENTO WESTCHESTER		FACILITY NUMBER:	198320629
ADMINISTRATOR:	SHIRE, ASHLEY		FACILITY TYPE:	740
ADDRESS:	7501 OSAGE AVE		TELEPHONE:	(424) 966-0487
CITY:	LOS ANGELES	STATE: CA	ZIP CODE:	90045
CAPACITY:	88	CENSUS: 60	DATE:	05/28/2026
		UNANNOUNCED	TIME BEGAN:	09:49 AM
MET WITH:	Ashley Shire		TIME COMPLETED:	01:01 PM

ALLEGATION(S):

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Staff did not complete required training.
Staff are not conducting fire drills.

INVESTIGATION FINDINGS:

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On 05/28/26 at 9:40 am Licensing Program Analyst (LPA) Villegas conducted an initialcomplaint visit regarding the allegation(s) above. LPA met with Executive Director Ashley Shire (staff #1 S1) as the purpose of today’s visit was explained.

The investigation consisted of the following: On 05/28/26 LPA Villegas obtained copies of the staff and resident roster, the emergency disaster plan, facility sign in sheet dated: 05/19/26, copies of the quarterly fire drill reports dated: 01/20/26, disaster drills report dated: 01/20/26, evacuation drills reports dated: 01/20/26, In service sign in sheets dated: 02/26/26, 03/26/26, 04/29/26, 05/20/26, 05/27/26, and reliase training logs for staff #6-11 (S6-S11). On 05/28/26 11am-12pm LPA conducted interviews with staff #1-5 (S1-S5) regarding the allegation above. On 05/28/26 LPA conducted telephone interview with witness #1 (W1), conducted a review of training logs for S6-S11, and conducted a review of quarterly drill reports dated: 01/20/26.
The investigation revealed the following:

Unsubstantiated

Estimated Days of Completion:

SUPERVISORS NAME: Janae Hammond
LICENSING EVALUATOR NAME: Lizeth Villegas
LICENSING EVALUATOR SIGNATURE:	DATE: 05/28/2026

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 05/28/2026

This report must be available at Child Care and Group Home facilities for public review for 3 years.

LIC9099 (FAS) - (06/04)

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Control Number 11-AS-20260518162103

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
EL SEGUNDO ASC, 400 CONTINENTAL BLVD, STE 340
EL SEGUNDO, CA 90245

FACILITY NAME: ARGENTO WESTCHESTER	FACILITY NUMBER: 198320629
	VISIT DATE: 05/28/2026

NARRATIVE

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Allegation: Staff did not complete required training.

It is being alleged that not all caregivers have completed the required ongoing training. On 05/28/26 11am-12pm LPA conducted interviews with S1-S5 regarding the allegation above. 5 of the 5 staff interviewed denied the allegation above and reported that upon hire Reliase training is required before "on the floor" training can begin. Additionally, 5 of the 5 staff interviewed reported that all staff have monthly Reliase training's in addition to in-services. On 05/28/26 LPA conducted a review of training logs for S6-S11. Per Reliase transcripts and in- service sign in sheets, S6-S11 have completed required training's for 2026 thus far.

Allegation: Staff are not conducting fire drills.
It is being alleged that fire drills have only been conducted on the day shift and have not been completed on all shifts as required. On 05/28/26 11 am-12pm LPA conducted interviews with S1-S5 regarding the allegation above. 5 of the 5 staff interviewed denied the allegation above and reported that drills are conducted quarterly and are conducted during every shift. On 05/28/26 LPA conducted telephone interview with W1 regarding the allegation above. W1 denied the allegation above and reported that drills are conducted quarterly and are conducted in the morning, evening, and night shifts. Furthermore, W1 confirmed that the last drill conducted during all 3 shifts was done on 05/19/26. On 05/28/26 LPA conducted a review of quarterly drill reports dated: 01/20/26. Upon review LPA observed that the quarterly fire drills were conducted at 1:00pm, 2:30pm, and 11:30pm, the quarterly disaster drills were conducted at 1:10pm, 2:40pm, and 11:40pm, and the quarterly evacuation drills were conducted at 1:30pm, 2:50pm, and 11:50pm.

Although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation(s) did or did not occur, therefore the allegation is unsubstantiated.

Exit interview conducted, and a copy of this report was provided.

SUPERVISORS NAME: Janae Hammond
LICENSING EVALUATOR NAME: Lizeth Villegas
LICENSING EVALUATOR SIGNATURE:	DATE: 05/28/2026

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 05/28/2026

LIC9099 (FAS) - (06/04)

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