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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 198603504
Report Date: 06/19/2026
Date Signed: 06/19/2026 01:28:55 PM

Substantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 1000 CORPORATE CNTR DR. ST 500
MONTEREY PARK, CA 91754
This is an official report of an unannounced visit/investigation of a complaint received in our office on
06/12/2026 and conducted by Evaluator Noemi Galarza
PUBLIC
COMPLAINT CONTROL NUMBER: 28-AS-20260612094052
FACILITY NAME:LA POSADAFACILITY NUMBER:
198603504
ADMINISTRATOR:COLLEEN ROZATTIFACILITY TYPE:
740
ADDRESS:8120 PAINTER AVETELEPHONE:
(562) 945-2651
CITY:WHITTIERSTATE: CAZIP CODE:
90602
CAPACITY:114CENSUS: 87DATE:
06/19/2026
UNANNOUNCEDTIME BEGAN:
12:21 PM
MET WITH:Colleen Rozatti, Executive DirectorTIME COMPLETED:
01:30 PM
ALLEGATION(S):
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Licensee listed an incorrect facility license number on the public website.
INVESTIGATION FINDINGS:
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Licensing Program Analyst (LPA) Galarza conducted an initial 10-day complaint visit to investigate the above allegation. he purpose of the visit was explained to Executive Director Colleen Rozatti.

The investigation consisted of: Record review was completed and a physical plant tour of the facility common areas was completed. Licensee and staff (S1- S4) were interviewed. Copies of the Admission Agreement, Resident Handbook, and marketing materials were obtained. LPA searched the facility website and printed the facility number listed.


*Report continuation on 9099C.
Substantiated
Estimated Days of Completion:
SUPERVISORS NAME: Lisa Hicks
LICENSING EVALUATOR NAME: Noemi Galarza
LICENSING EVALUATOR SIGNATURE:

DATE: 06/19/2026
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 06/19/2026
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 3
Control Number 28-AS-20260612094052
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 1000 CORPORATE CNTR DR. ST 500
MONTEREY PARK, CA 91754
FACILITY NAME: LA POSADA
FACILITY NUMBER: 198603504
VISIT DATE: 06/19/2026
NARRATIVE
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Allegation: Licensee listed an incorrect facility license number on the public website. The complaint alleges the facility license number publicized on the website is incorrect. The website was viewed and R1’s records were reviewed. Administration staff and licensee were interviewed. Administration staff and licensee acknowledged the facility license number listed on website https://www.laposadasl.com is not correct. Based on record evaluation, the findings indicate that the facility number listed on the website belongs to a Riverside facility named “Buena Vista Assisted Living” # 331880902, that also has an incorrect facility number listed on the website. The allegation is supported by sufficient evidence.

Based on record review and interviews conducted the preponderance of evidence standard has been met, therefore the above allegation is found to be SUBSTANTIATED. Pursuant to Title 22, California Code of Regulations, a deficiency is cited.

An exit interview conducted, copy of the report and appeal rights was provided to Executive Director Colleen Rozatti.
SUPERVISORS NAME: Lisa Hicks
LICENSING EVALUATOR NAME: Noemi Galarza
LICENSING EVALUATOR SIGNATURE:

DATE: 06/19/2026
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 06/19/2026
LIC9099 (FAS) - (06/04)
Page: 2 of 3
Control Number 28-AS-20260612094052
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 1000 CORPORATE CNTR DR. ST 500
MONTEREY PARK, CA 91754

FACILITY NAME: LA POSADA
FACILITY NUMBER: 198603504
DEFICIENCY INFORMATION FOR THIS PAGE:
VISIT DATE: 06/19/2026
Deficiency Type
POC Due Date /
Section Number
DEFICIENCIES
PLAN OF CORRECTIONS(POCs)
Type B
06/26/2026
Section Cited
CCR
87206(a)
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Advertisements and License Number. In accordance with Health and Safety Code Sections 1569.68 and 1569.681, licensees shall reveal each facility license number in all public advertisements, including Internet, or correspondence.

This requirement was not met evidenced by:
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Licensee agreed to correct the website license number and the Resident Handbook license information.
*The website license number was fixed during the visit.

Submit picture evidence of corrections.
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Based on record review and interviews, the findings indicate the facility website has listed an incorrect license number that belongs to another Licensee's facility. In addition, the Resident Handbook lists the previous operator/ licensee's number. This poses a potential, health, safety risks to persons in care.
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Failure to correct the cited deficiency(ies), on or before the Plan of Correction (POC) due date, may result in a civil penalty assessment.
SUPERVISORS NAME: Lisa Hicks
LICENSING EVALUATOR NAME: Noemi Galarza
LICENSING EVALUATOR SIGNATURE:

DATE: 06/19/2026
I acknowledge receipt of this form and understand my appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 06/19/2026
LIC9099 (FAS) - (06/04)
Page: 3 of 3