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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 275202817
Report Date: 04/30/2026
Date Signed: 05/04/2026 07:56:09 AM

Unsubstantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
FRESNO RO, 1314 E SHAW AVE
FRESNO, CA 93710
This is an official report of an unannounced visit/investigation of a complaint received in our office on
04/09/2026 and conducted by Evaluator Sarah Hurt
COMPLAINT CONTROL NUMBER: 24-AS-20260409140057
FACILITY NAME:VISTA HARDEN RANCHFACILITY NUMBER:
275202817
ADMINISTRATOR:CARTER, JOYFACILITY TYPE:
740
ADDRESS:290 REGENCY CIRCLETELEPHONE:
(805) 319-7370
CITY:SALINASSTATE: CAZIP CODE:
93906
CAPACITY:83CENSUS: 71DATE:
04/30/2026
UNANNOUNCEDTIME BEGAN:
02:30 PM
MET WITH:Executive Director, Maria PerezTIME COMPLETED:
04:30 PM
ALLEGATION(S):
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Staff is mismanaging resident's medications.
INVESTIGATION FINDINGS:
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Licensing Program Analyst (LPA) Sarah Hurt conducted an unannounced facility visit to investigate the above allegations. LPA met with facility Administrator Maria Perez, and explained the purpose of today's visit.

Licensing Program Analyst (LPA) conducted an interview with the reporting party, who is the resident’s physician. The physician stated that during a recent appointment, facility staff transported the resident with a medication list that included medications the resident was no longer prescribed, which had been discontinued. The physician expressed concern that the medication list was inaccurate and did not reflect current physician orders.

Unsubstantiated
Estimated Days of Completion:
SUPERVISORS NAME: See Moua
LICENSING EVALUATOR NAME: Sarah Hurt
LICENSING EVALUATOR SIGNATURE:

DATE: 04/30/2026
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 04/30/2026
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 2
Control Number 24-AS-20260409140057
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
FRESNO RO, 1314 E SHAW AVE
FRESNO, CA 93710
FACILITY NAME: VISTA HARDEN RANCH
FACILITY NUMBER: 275202817
VISIT DATE: 04/30/2026
NARRATIVE
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The physician stated that due to the resident’s diagnosis, the resident was unable to reliably confirm their medications, and clarification was later obtained from the resident’s daughter the following day. The physician reported that he contacted the facility to notify staff of the discrepancies and to provide education regarding the importance of bringing the Medication Administration Record (MAR), as it more accurately reflects current medication administration. The physician stated that although the medication list was inaccurate, he did not observe any harm to the resident and was unsure whether the resident had actually been administered any incorrect medications. Based on information obtained, there is insufficient evidence to support that facility staff mismanaged the resident’s medications. Although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation did or did not occur, therefore the allegation is unsubstantiated.


Exit interview conducted with facility Administrator Maria Perez, and copy of report provided
SUPERVISORS NAME: See Moua
LICENSING EVALUATOR NAME: Sarah Hurt
LICENSING EVALUATOR SIGNATURE:

DATE: 04/30/2026
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 04/30/2026
LIC9099 (FAS) - (06/04)
Page: 2 of 2