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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 306004192
Report Date: 05/10/2026
Date Signed: 06/09/2026 07:45:11 PM

Unsubstantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
ORANGE COUNTY RO, 770 THE CITY DR., SUITE 7100
ORANGE, CA 92868
This is an official report of an unannounced visit/investigation of a complaint received in our office on
07/22/2024 and conducted by Evaluator Arielle Pascua
PUBLIC
COMPLAINT CONTROL NUMBER: 22-AS-20240722164910
FACILITY NAME:WHITTEN HEIGHTS ASSISTED LIVING AND MEMORY CAREFACILITY NUMBER:
306004192
ADMINISTRATOR:STEVE SHENFACILITY TYPE:
740
ADDRESS:200 WEST WHITTIER BLVD.TELEPHONE:
(562) 691-1200
CITY:LA HABRASTATE: CAZIP CODE:
90631
CAPACITY:196CENSUS: 118DATE:
05/10/2026
UNANNOUNCEDTIME BEGAN:
10:02 AM
MET WITH:Faye Shen TIME COMPLETED:
10:30 AM
ALLEGATION(S):
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Due to staff neglect, resident sustained multiple falls resulting in injuries
Staff verbally abused resident
Staff did not meet resident's needs
INVESTIGATION FINDINGS:
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This report is being amended for signature. On 05/10/2026, Licensing Program Analyst (LPA) Arielle Pascua delivered complaint findings.
LPA Pascua informed Facility Designated Administrator (FDA), Faye Shen the purpose of the call.
Current Census 118.
Allegation: Due to staff neglect, resident sustained multiple falls resulting in injuries.
It was alleged that due to staff neglect, resident sustained multiple falls resulting in injuries. During the course of this investigation, LPA Pascua conducted interviews and reviewed facility records. Based on interviews conducted with Facility staff it was denied that the facility staff neglected the resident which lead to falls resulting in injuries. It was stated that this resident was placed on hospice services during their stay at the facility due to their progressive diagnosis. A review of the resident's care plan revealed that this resident's condition may have contributed to the resident falling due to leg weakness however due to conflicting information gathered from interviews, it was unclear id due to staff neglect the resident sustained multiple falls resulting in injuries.
Unsubstantiated
Estimated Days of Completion:
SUPERVISORS NAME: Emerita Curiel
LICENSING EVALUATOR NAME: Arielle Pascua
LICENSING EVALUATOR SIGNATURE:

DATE: 05/10/2026
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 05/10/2026
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 2
Control Number 22-AS-20240722164910
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
ORANGE COUNTY RO, 770 THE CITY DR., SUITE 7100
ORANGE, CA 92868
FACILITY NAME: WHITTEN HEIGHTS ASSISTED LIVING AND MEMORY CARE
FACILITY NUMBER: 306004192
VISIT DATE: 05/10/2026
NARRATIVE
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Allegation: Staff verbally abused residents
It was alleged that staff verbally abused residents. During the course of this investigation, LPA Pascua conducted interviews. Based on interviews conducted, it was denied by facility management that staff verbally abused residents in care. LPA Pascua was unable to reach facility staff who may have worked during the time of the allegation, therefore, LPA Pascua was unable to corroborate that the facility staff verbally abused residents in care.

Allegation: Staff did not meet resident's needs
It was alleged that staff did not meet resident's needs. During the course of this investigation, LPA Pascua conducted interviews. Based on interviews conducted, it was denied by facility management that staff did not meet resident's needs. LPA Pascua was unable to reach facility staff who may have worked during the time of the allegation, there, LPA Pascua was unable to corroborate that the facility staff verbally abused residents in care.

As a result of this investigation, this Department found the allegations to be UNSUBSTANTIATED. A complaint allegation finding of Unsubstantiated meant that although the allegations may have happened or was valid, there was not a preponderance of the evidence to prove that the alleged violation occurred.

There were no deficiencies observed or cited at this time.

Exit Interview, a copy of this report will be mailed to the facility licensee address as well as via email.
SUPERVISORS NAME: Emerita Curiel
LICENSING EVALUATOR NAME: Arielle Pascua
LICENSING EVALUATOR SIGNATURE:

DATE: 05/10/2026
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 05/10/2026
LIC9099 (FAS) - (06/04)
Page: 2 of 2