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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 306005423
Report Date: 05/12/2026
Date Signed: 05/12/2026 10:35:53 AM

Unfounded


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
ORANGE COUNTY RO, 770 THE CITY DR., SUITE 7100
ORANGE, CA 92868
This is an official report of an unannounced visit/investigation of a complaint received in our office on
01/20/2023 and conducted by Evaluator Jerome Haley
PUBLIC
COMPLAINT CONTROL NUMBER: 22-AS-20230120113000
FACILITY NAME:SUNRISE ASSISTED LIVING AT TUSTINFACILITY NUMBER:
306005423
ADMINISTRATOR:BRYAN REAMER-YUFACILITY TYPE:
740
ADDRESS:12291 S NEWPORT AVETELEPHONE:
(714) 544-5959
CITY:SANTA ANASTATE: CAZIP CODE:
92705
CAPACITY:0CENSUS: 52DATE:
05/12/2026
UNANNOUNCEDTIME BEGAN:
10:00 AM
MET WITH:Sandra Acosta-LouerTIME COMPLETED:
10:45 AM
ALLEGATION(S):
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Staff are not providing resident with a refund
Unlawful eviction
INVESTIGATION FINDINGS:
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Regarding the allegation: Staff are not providing resident with a refund

During the investigation it was determined that R1 was moved out of the facility voluntarily with no eviction notice served. As a result of the voluntary move out, there was no refund due.

During multiple interviews, it was confirmed that R1 was sent to the hospital at the request of a family member and placed on observation. After R1’s hospital admission ended, R1 was taken to a new assisted living facility in Tustin. While R1 was still in the hospital their responsible party removed R1’s belongings from Sunrise Assisted Living at Tustin’s premises. A written notice was provided to facility staff by R1’s responsible party on January 13, 2023.

Continued on LIC9099C
Unfounded
Estimated Days of Completion:
SUPERVISORS NAME: Kevin Saborit-Guasch
LICENSING EVALUATOR NAME: Jerome Haley
LICENSING EVALUATOR SIGNATURE:

DATE: 05/12/2026
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 05/12/2026
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 2
Control Number 22-AS-20230120113000
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
ORANGE COUNTY RO, 770 THE CITY DR., SUITE 7100
ORANGE, CA 92868
FACILITY NAME: SUNRISE ASSISTED LIVING AT TUSTIN
FACILITY NUMBER: 306005423
VISIT DATE: 05/12/2026
NARRATIVE
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A document provided by a witness during the investigation supports and confirms the details provided regarding R1’s hospitalization, and voluntary move out as described during witness interviews.
According to documents reviewed, R1 was a Sunrise resident until January 11, 2023, when the resident was sent to the hospital at the request of R1’s responsible party.

Regarding the allegation: Unlawful eviction.

During the investigation it was discovered that R1 was not evicted or served an eviction notice. R1’s family chose to remove R1 from hospice and have R1 hospitalized. Upon R1’s discharge from the hospital on January 15, 2023, R1 moved into a new facility and never returned to Sunrise Assisted Living at Tustin.
Witness interviews and document review confirmed R1 was sent to the hospital at a family members request on January 11, 2023, due to R1 being lethargic and coughing. Witness interviews confirm an eviction notice was never served to R1, and a family member of R1 claims Executive Director Reamer-YU was notified R1’s room was cleaned out via email on January 13, 2023.

Multiple facility staff that were interviewed confirmed the details of R1’s hospitalization and eventual move out as reported by R1’s family. All the staff denied R1 was evicted, as it was understood the resident moved out voluntarily.

Document review revealed and incident report was sent to the Orange County Adult and Senior Care Regional Office dated January 13, 2023, regarding R1’s hospitalization. Details in the report were consistent with the details provided during interviews. A timeline of events written by a family member of R1 was provided and the timeline breakdown revealed that R1’s rent was not paid by the family, R1’s room at Sunrise was cleaned out January 13, 2023, and Executive Director Reamer-YU was notified the same day. R1 was released from the hospital January 15, 2023, moved to a different assisted living facility. .

Based on the information gathered through interviews, document review, and observation the allegations are deemed unfounded, meaning the allegations are false, could not have happened and/or is without a reasonable basis.

An exit interview was conducted, and a copy of this report was provided.

SUPERVISORS NAME: Kevin Saborit-Guasch
LICENSING EVALUATOR NAME: Jerome Haley
LICENSING EVALUATOR SIGNATURE:

DATE: 05/12/2026
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 05/12/2026
LIC9099 (FAS) - (06/04)
Page: 2 of 2