306005603-6-5-2026-22-AS-APAO-DUXUFZ-20260611153335

Community Care Licensing

COMPLAINT INVESTIGATION REPORT

Facility Number: 306005603
Report Date: 06/05/2026
Date Signed: 06/05/2026 03:19:21 PM

Unsubstantiated

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
ORANGE COUNTY RO, 770 THE CITY DR., SUITE 7100
ORANGE, CA 92868

This is an official report of an unannounced visit/investigation of a complaint received in our office on
04/02/2026 and conducted by Evaluator Alvaro Ramirez Jr.

PUBLIC

COMPLAINT CONTROL NUMBER: 22-AS-20260402153318

FACILITY NAME:	CITRUS HILLS ASSISTED LIVING		FACILITY NUMBER:	306005603
ADMINISTRATOR:	CHARLES MARINKO		FACILITY TYPE:	740
ADDRESS:	142 S PROSPECT ST		TELEPHONE:	(714) 639-3590
CITY:	ORANGE	STATE: CA	ZIP CODE:	92869
CAPACITY:	95	CENSUS: 92	DATE:	06/05/2026
		UNANNOUNCED	TIME BEGAN:	01:31 PM
MET WITH:	Lynn Vuong-Business Office Manager, Mansi Modi-Wellness Coordinator		TIME COMPLETED:	03:40 PM

ALLEGATION(S):

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Facility staff are not allowing resident to receive telephone calls

INVESTIGATION FINDINGS:

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Licensing Program Analyst (LPA) Alvaro Ramirez, Jr. conducted an unannounced visit to deliver findings on the above allegation received on April 2, 2026. LPA was greeted and granted entry into the facility and met with Wellness Coordinator (WC) Mansi Modi. LPA explained the reason for the visit.

This Department has investigated the complaint alleging that facility staff are not allowing resident to receive telephone calls. Regarding the allegation the following was revealed: During the interviews with individuals five of six individuals interviewed denied the allegation. During the investigation LPA reviewed the Citrus Hills Assisted Living Admission Agreement dated February 10, 2025, for Resident 1 (R1). Per Admission Agreement, under Telephone Services it states the community shall provide any deaf, hearing impaired, or otherwise impaired resident with equipment and services. During the interviews with residents, R1 reported that staff helped her talk to her brother. Per R1, she used the staff's cellphone. R2 and R3 reported that they are allowed to make and receive calls.
CONTINUED ON LIC9099-C...

Unsubstantiated

Estimated Days of Completion:

SUPERVISORS NAME: Sheila Santos
LICENSING EVALUATOR NAME: Alvaro Ramirez Jr.
LICENSING EVALUATOR SIGNATURE:	DATE: 06/05/2026

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 06/05/2026

This report must be available at Child Care and Group Home facilities for public review for 3 years.

LIC9099 (FAS) - (06/04)

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Control Number 22-AS-20260402153318

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
ORANGE COUNTY RO, 770 THE CITY DR., SUITE 7100
ORANGE, CA 92868

FACILITY NAME: CITRUS HILLS ASSISTED LIVING	FACILITY NUMBER: 306005603
	VISIT DATE: 06/05/2026

NARRATIVE

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During the interviews with staff, Staff 1 (S1) reported that when they called, R1 was sleeping. S1 stated that the following day R1 used the work cellphone to talk to her brother. S2 reported that staff always allow the residents to receive telephone calls.

Based on the information gathered during the investigation and review of documents obtained, LPA is unable to ascertain if the allegation occurred as reported due to conflicting information. Although the allegation may have happened or is valid, there is not a preponderance of the evidence to prove or refute the alleged violation occurred; therefore, this allegation is deemed UNSUBSTANTIATED.

For today’s visit, there were no citations issued per Title 22, Division 6 of the California Code of Regulations.
LPA conducted an exit interview with facility representative, and a copy of this report was provided to the facility.

SUPERVISORS NAME: Sheila Santos
LICENSING EVALUATOR NAME: Alvaro Ramirez Jr.
LICENSING EVALUATOR SIGNATURE:	DATE: 06/05/2026

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 06/05/2026

LIC9099 (FAS) - (06/04)

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