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32 | Resident 1 (R1) confirmed that the family member received the agreement and later requested additional copies. Facility staff also stated that a copy was provided after the agreement was signed. AA Rohrer stated that after providing a signed copy of the admission agreement, she advises the responsible party to take the document to the Social Security Office to maximize the resident's benefits.
Regarding the allegation that facility staff did not communicate with the authorized representative, AA Rohrer stated that she regularly communicated with the responsible party and provided records showing ongoing communication. Facility staff confirmed that calls and messages from the responsible party were returned. Staff further stated that the responsible party frequently contacted the facility when AA Rohrer was not present, but she routinely returned the calls and maintained communication.
Regarding the allegation that facility staff did not ensure residents' information was kept confidential, a witness reported observing paperwork on a desk. However, AA Rohrer and facility staff stated that resident records were maintained inside the administrator's office and were accessible only to authorized personnel. Staff further stated that confidential documents did not leave the office and that the office door remained closed when not occupied by authorized staff.
Based on interviews conducted and records reviewed, there was insufficient evidence to prove or disprove the allegations. Therefore, the allegations mentioned above are deemed UNSUBSTANTIATED, meaning that although the allegations may have occurred or may be valid, there is not a preponderance of evidence to prove that the alleged violations occurred.
No deficiencies are being cited at this time. An exit interview was conducted with the facility, and a copy of this report and the Confidential Names List were provided. |