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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 306006224
Report Date: 05/15/2026
Date Signed: 05/15/2026 03:16:53 PM

Unsubstantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT
CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
ORANGE COUNTY RO, 770 THE CITY DR., SUITE 7100
ORANGE, CA 92868
This is an official report of an unannounced visit/investigation of a complaint received in our office on
04/30/2026 and conducted by Evaluator RoseMarie Ruppert
COMPLAINT CONTROL NUMBER: 22-AS-20260430160439
FACILITY NAME:OAKMONT OF FULLERTONFACILITY NUMBER:
306006224
ADMINISTRATOR:SCHROEDER, LINDSAYFACILITY TYPE:
740
ADDRESS:433 W. BASTENCHURY ROADTELEPHONE:
(714) 869-1940
CITY:FULLERTONSTATE: CAZIP CODE:
92835
CAPACITY:152CENSUS: 104DATE:
05/15/2026
UNANNOUNCEDTIME BEGAN:
02:30 PM
MET WITH:Maria Kauten, Executive DirectorTIME COMPLETED:
03:30 PM
ALLEGATION(S):
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Facility staff did not safeguard residents' cash resources
INVESTIGATION FINDINGS:
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Licensing Program Analyst (LPA) Rose Ruppert made an unannounced visit to deliver findings for a complaint received in the Regional Office. LPA was greeted and granted entry by the Concierge at 2:30pm. LPA met with Executive Director (ED) Maria Kauten and explained the purpose of the visit.

LPA reviewed the following documents for Resident #1 (R1): The Lease Agreement, Durable Power of Attorney documents, Resident Information Sheet and Form, Physician's Report dated 2/25/2026, Preplacement Appraisal, and R1's most recent Care Plan dated 2/11/2025. LPA also obtained signed Inventory Sheet by R1 who stated they did not wish to inventory personal belongings.

It was alleged that: Facility staff did not safeguard residents' cash resources. LPA reviewed R1's documentation. R1 moved in on February 28, 2023 and R1 did not wish to inventory personal items. R1 does not have neurocognitive impairment and preferred to stay in the apartment. R1 was able to ambulate
(Continued on LIC 9099-C)
Unsubstantiated
Estimated Days of Completion:
SUPERVISORS NAME: Alisa Ortiz
LICENSING EVALUATOR NAME: RoseMarie Ruppert
LICENSING EVALUATOR SIGNATURE:

DATE: 05/15/2026
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 05/15/2026
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 2
Control Number 22-AS-20260430160439
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)
CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
ORANGE COUNTY RO, 770 THE CITY DR., SUITE 7100
ORANGE, CA 92868
FACILITY NAME: OAKMONT OF FULLERTON
FACILITY NUMBER: 306006224
VISIT DATE: 05/15/2026
NARRATIVE
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(Continued from LIC 9099)

independently but did receive assistance with Activities of Daily Living (ADL) per care plan.

LPA interviewed four of four staff members who routinely engaged with Resident #1 (R1) and/ or provided direct care to R1. Four of four staff were unaware of the allegation and stated R1 had never shared that any personal items or cash were missing. Staff stated that residents in the community do not normally carry cash and they were unaware that any cash was in R1's possession or needed to be safeguarded. Resident #1 pays for services through their Power of Attorney (POA) monthly and POA did not mention any items or cash missing for R1, to facility.

LPA attempted to interview residents who were close to R1. Two of the three residents were unavailable to be interviewed. One resident interviewed stated there were never discussions at the dinner table regarding missing items or financial abuse. The resident stated they have not experienced anything missing in their apartment and does not suspect financial abuse occurring in the community.

LPA interviewed two of two witnesses. One witness was aware of the allegation but could not confirm, nor deny the allegation. The second witness had no knowledge of the allegation and could not confirm, nor deny that Facility staff did not safeguard residents' cash resources.

Based on LPA's file review and interviews, the allegation that Facility staff did not safeguard residents' cash resources is Unsubstantiated. The allegation may have happened or is valid, but there is not a preponderance of the evidence to prove that the alleged violation occurred. An exit interview was conducted with Executive Director (ED) Maria Kauten, and a copy of this report was provided to the facility.
SUPERVISORS NAME: Alisa Ortiz
LICENSING EVALUATOR NAME: RoseMarie Ruppert
LICENSING EVALUATOR SIGNATURE:

DATE: 05/15/2026
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 05/15/2026
LIC9099 (FAS) - (06/04)
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