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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 331800223
Report Date: 06/11/2026
Date Signed: 06/11/2026 05:28:24 PM

Unsubstantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
RIVERSIDE ASC, 1650 SPRUCE ST STE 200 MS29-27
RIVERSIDE, CA 92507
This is an official report of an unannounced visit/investigation of a complaint received in our office on
04/03/2026 and conducted by Evaluator Abdoulaye Zerbo
COMPLAINT CONTROL NUMBER: 18-AS-20260403085429
FACILITY NAME:YORKSHIRE VILLAGEFACILITY NUMBER:
331800223
ADMINISTRATOR:TERESA MAPILISFACILITY TYPE:
740
ADDRESS:26933 CORNELL STTELEPHONE:
(951) 658-1068
CITY:HEMETSTATE: CAZIP CODE:
92544
CAPACITY:100CENSUS: 94DATE:
06/11/2026
UNANNOUNCEDTIME BEGAN:
07:10 AM
MET WITH:Ligaya CarterTIME COMPLETED:
06:00 PM
ALLEGATION(S):
1
2
3
4
5
6
7
8
9
 Staff do not treat resident with dignity and respect.
INVESTIGATION FINDINGS:
1
2
3
4
5
6
7
8
9
10
11
12
13
Licensing Program Analyst (LPA) Abdoulaye Zerbo conducted an unannounced subsequent visit to the facility to deliver findings for the above allegation. LPA was greeted and granted entrance by Medication Technician Manager Brianey Sandoval. LPA identified himself and discussed the purpose of the visit
It was alleged that staff do not treat the resident with dignity and respect. R1 reported feeling that staff sometimes speak to them in a way that makes them feel like “nobody” and that their tone is occasionally disrespectful. R1 did not provide specific examples nor names of staff. Interviews with staff and management revealed no reported incidents or prior complaints involving disrespect toward R1. Staff described their interactions with R1 as positive and reported no concerns.
R1 also reported staff generally treat them well, assist them with meals and medication, and are responsive to R1’s needs. R1 also indicated that staff are generally nice to them. Therefore, this allegation is unsubstantiated at this time. A finding that the complaint is UNSUBSTANTIATED means the allegation may have happened or is valid, but there is not a preponderance of the evidence to prove that the alleged violation occurred.
An exit interview was conducted and a copy of this report was provided to Medication Technician Ligaya Carter.
Unsubstantiated
Estimated Days of Completion:
SUPERVISORS NAME: Anthony Perez
LICENSING EVALUATOR NAME: Abdoulaye Zerbo
LICENSING EVALUATOR SIGNATURE:

DATE: 06/11/2026
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 06/11/2026
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 2
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
RIVERSIDE ASC, 1650 SPRUCE ST STE 200 MS29-27
RIVERSIDE, CA 92507
This is an official report of an unannounced visit/investigation of a complaint received in our office on
04/03/2026 and conducted by Evaluator Abdoulaye Zerbo
COMPLAINT CONTROL NUMBER: 18-AS-20260403085429

FACILITY NAME:YORKSHIRE VILLAGEFACILITY NUMBER:
331800223
ADMINISTRATOR:TERESA MAPILISFACILITY TYPE:
740
ADDRESS:26933 CORNELL STTELEPHONE:
(951) 658-1068
CITY:HEMETSTATE: CAZIP CODE:
92544
CAPACITY:100CENSUS: 94DATE:
06/11/2026
UNANNOUNCEDTIME BEGAN:
07:10 AM
MET WITH:Ligaya CarterTIME COMPLETED:
06:00 PM
ALLEGATION(S):
1
2
3
4
5
6
7
8
9
Staff do not prevent resident from allowing another resident to sleep.
INVESTIGATION FINDINGS:
1
2
3
4
5
6
7
8
9
10
11
12
13
Licensing Program Analyst (LPA) Abdoulaye Zerbo conducted an unannounced subsequent visit to the facility to deliver findings for the above allegation. LPA was greeted and granted entrance by Medication Technician Manager Brianey Sandoval. LPA identified himself and discussed the purpose of the visit.
It was alleged that staff failed to prevent a resident from interfering with another resident’s sleep. Interviews and records review confirmed Resident 2 (R2) is known to have wandering behavior. It was reported by Resident 1 (R1) that R2 frequently walked around their shared room and touched or moved R1’s belongings at night. R1 reported that this behavior woke them up, disrupted their sleep, and caused distress. Staff acknowledged that R2 wandered but reports of R2 touching items throughout the night and waking R1 up, had not previously been brought to their attention until 04/06/2026. Interviews with staff confirm that once informed, management initiated efforts to move R2 to another room. The move was completed on 04/09/2026.
An interview with R1 revealed R1 did not inform staff of their concerns until 04/06/2026. R1 further reported that staff increased supervision of R2. R1 reported their sleep was no longer disrupted during the 3 days it took for the move to be completed.
Therefore, this allegation is unfounded based on resident statements and corroborating staff interviews. This means that the allegation was false, could not have happened, or is without a reasonable basis.
An exit interview was conducted and a copy of this report was provided to Medication Technician Ligaya Carter.
Unfounded
Estimated Days of Completion:
SUPERVISORS NAME: Anthony Perez
LICENSING EVALUATOR NAME: Abdoulaye Zerbo
LICENSING EVALUATOR SIGNATURE:

DATE: 06/11/2026
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 06/11/2026
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 2 of 2