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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 336425840
Report Date: 06/17/2026
Date Signed: 06/17/2026 01:58:26 PM

Unsubstantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT
CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SAN BERNARDINO ASC, 1650 SPRUCE ST STE 200 MS29-27
RIVERSIDE, CA 92507
This is an official report of an unannounced visit/investigation of a complaint received in our office on
04/07/2025 and conducted by Evaluator Beena Singh
PUBLIC
COMPLAINT CONTROL NUMBER: 56-AS-20250407161649
FACILITY NAME:RIVERSIDE MEMORY CAREFACILITY NUMBER:
336425840
ADMINISTRATOR:TAWFIK, EVAFACILITY TYPE:
740
ADDRESS:6280 CLAY STREETTELEPHONE:
(951) 360-1616
CITY:RIVERSIDESTATE: CAZIP CODE:
92509
CAPACITY:110CENSUS: 68DATE:
06/17/2026
UNANNOUNCEDTIME BEGAN:
09:20 AM
MET WITH:Julie Dion, Executive DirectorTIME COMPLETED:
02:20 PM
ALLEGATION(S):
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9
Staff are not adequately supervising residents in care.
Staff are not preventing altercations between residents in care.
Staff do not ensure that resident(s) are administered their medications according to Physician's instructions.
INVESTIGATION FINDINGS:
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On 06/16/2026,Licensing Program Analyst (LPA) Beena Singh conducted an unannounced visit to the facility to conduct a complaint investigation on the above allegations. LPA met with Julie Dion, Executive Director, Bianet Fonseca-Health Services Director and discussed the purpose of the visit.

First Allegation: -Staff are not adequately supervising residents in care.
LPA Singh reviewed records and interviewed Staff and residents, based on records review, interviews and LPA's observation, Seven(7) out of Seven(7) residents and Four(4) out of Four(4) Staff stated that Staff ensures that residents are adequately supervised all the time. Resident #1 is consistently supervised by facility staff, who are trained to provide immediate first aid in the event of an incident. In accordance with facility policy, staff members promptly document and report any injuries or bruises resulting from a fall or occurring during the resident's stay directly to the Physician,designated Power of Attorney (POA) and call emergency services if needed.
Unsubstantiated
Estimated Days of Completion:
SUPERVISORS NAME: Efren Malagon
LICENSING EVALUATOR NAME: Beena Singh
LICENSING EVALUATOR SIGNATURE:

DATE: 06/17/2026
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 06/17/2026
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 3
Control Number 56-AS-20250407161649
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)
CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SAN BERNARDINO ASC, 1650 SPRUCE ST STE 200 MS29-27
RIVERSIDE, CA 92507
FACILITY NAME: RIVERSIDE MEMORY CARE
FACILITY NUMBER: 336425840
VISIT DATE: 06/17/2026
NARRATIVE
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Second Allegation: -Staff are not preventing altercations between residents in care.

LPA Singh reviewed records and interviewed Staff and residents, based on records review, interviews and LPA's observation, Seven(7) out of Seven(7) residents and Four(4) out of Four(4)stated that Staff do prevents altercations between residents in care. According to facility staff, potential altercations between residents are pro-actively prevented through continuous supervision and the timely use of redirection techniques for those in their care. This supportive environment is reflected in the residents' own accounts, as they reported never having experienced any conflicts or altercations with one another. Instead, the residents characterized their relationships as harmonious, noting that they view each other as friends. According to facility documentation and staff interviews, residents regularly exhibit symptoms of sun downing—a state of increased confusion, anxiety, and agitation that typically occurs during the late afternoon or early evening hours. To address these behaviors effectively, the facility ensures that all personnel undergo specialized training designed to manage and mitigate instances of heightened resident distress. When a resident begins to display signs of sundown syndrome, trained staff members actively intervene using specialized behavioral techniques to de-escalate the agitation, offer redirection, and provide targeted comfort. This structured approach helps stabilize the residents' emotional states and maintains a safe, supportive environment and preventing altercations between residents in care.


Third Allegation: -Staff do not ensure that resident(s) are administered their medications according to Physician's instructions.

LPA Singh reviewed records and interviewed Staff and residents, based on records review, interviews and LPA's observation, Seven(7) out of Seven(7) residents and Four(4)) out of Four(5) stated Staff always administers the medications according to physician's instructions. According to facility personnel, staff members consistently ensure that all residents are administered their medications in strict accordance with prescribing physicians' instructions. The team diligently follows the specific protocols and medical directives provided by each resident's primary care physician to maintain health, safety, and compliance

SUPERVISORS NAME: Efren Malagon
LICENSING EVALUATOR NAME: Beena Singh
LICENSING EVALUATOR SIGNATURE:

DATE: 06/17/2026
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 06/17/2026
LIC9099 (FAS) - (06/04)
Page: 2 of 3
Control Number 56-AS-20250407161649
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)
CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SAN BERNARDINO ASC, 1650 SPRUCE ST STE 200 MS29-27
RIVERSIDE, CA 92507
FACILITY NAME: RIVERSIDE MEMORY CARE
FACILITY NUMBER: 336425840
VISIT DATE: 06/17/2026
NARRATIVE
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By systematically verifying these medical orders prior to administration, staff members minimize the risk of errors and ensure that the exact dosages, timing, and administration methods are precisely executed as intended by the residents' healthcare providers.

During the investigation, LPA did not find evidence to corroborate the allegations.

Based on the evidence found during the investigation, the allegations listed above Staff are not adequately supervising residents in care, Staff are not preventing altercations between residents in care and Staff do not ensure that resident(s) are administered their medications according to Physician's instructions are deemed UNSUBSTANTIATED. A finding that the complaints are UNSUBSTANTIATED means although the allegation may have happened or are valid, there is not a preponderance of evidence to prove the alleged violations did or did not occur.

During today’s visit, no deficiencies were cited per Title 22, Division 6, of the California Code of Regulations.


An exit interview was conducted with Facility Representative, Bianet Fonseca-Health Services Director and a copy of this report LIC9099, 9099C were provided at the conclusion of the visit.
SUPERVISORS NAME: Efren Malagon
LICENSING EVALUATOR NAME: Beena Singh
LICENSING EVALUATOR SIGNATURE:

DATE: 06/17/2026
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 06/17/2026
LIC9099 (FAS) - (06/04)
Page: 3 of 3