Allegation: Staff left a resident in a soiled diaper for a long period of time.

It was alleged that staff left a resident in a soiled diaper for a longer period of time. During the course of this investigation, the department conducted interviews and reviewed facility records. Based on interviews conducted with five residents, one out of five residents stated that facility staff had left them in a soiled brief for an extended period of time. The remaining four out of five residents stated that facility staff did not leave them in a soiled brief. Interviews were also conducted with four staff members. All four staff members denied leaving residents in a soiled brief for an extended period of time. A review of facility records revealed that one of the five residents consistently declined incontinence care, stating that they were "dry" and did not require changing at the time of staff intervention. Documentation further indicated that facility staff provided ongoing reminders and education to the resident regarding the importance of routine changes and incontinence care.Based on the information gathered, there are inconsistent statements that indicate that the staff left the resident in a soiled diaper for a long period of time.

Allegation: Staff do not respond to a resident’s call button.

It was alleged that staff do not respond to a resident’s call button. During the course of this investigation, interviews with 5 residents and 4 staff members were conducted. 1 out 5 residents state that the facility staff do not respond to the resident’s call button. 4 out 5 residents deny that the facility staff do not respond to their call buttons. 4 out 5 residents state that they are able to obtain help from the facility staff within 5-10 minutes. Interviews with 4 staff members were conducted. 4 out 4 staff members deny that they do not respond to a resident’s call button. Based on the information gathered, there is not sufficient evidence to prove that staff do not respond to a resident’s call button.

It was alleged that staff are not bathing a resident in care. During the course of this investigation, the department conducted interviews and reviewed facility records. Based on interviews conducted with five residents, one out of five residents stated that facility staff do not respond to their call button in a timely manner. The remaining four out of five residents denied experiencing issues with staff responding to their call buttons. Four out of five residents further stated that they are typically able to obtain assistance from facility staff within approximately 5 to 10 minutes of activating their call button. Interviews were also conducted with four staff members. All four staff members denied failing to respond to resident call buttons and stated that resident requests for assistance are addressed as promptly as possible. Based on the information gathered, there are inconsistent statements that indicate that the staff are not bathing a resident in care.

Allegation: Staff did not serve an adequate amount of food portions to a resident in care.

It was alleged that the facility staff did not serve an adequate amount of food portion to a resident in care. During the course of the investigation, the department conducted interviews and reviewed facility records. Based on interviews conducted with five residents, one out of five residents expressed dissatisfaction with the facility's food service. The remaining four out of five residents stated that they had no concerns regarding food quality, portion sizes, or meal service. Interviews were also conducted with four staff members. All four staff members denied failing to provide residents with adequate food portions and stated that meals are served in accordance with residents' dietary needs and facility standards. A review of facility records indicated that the residents interviewed had not documented any concerns regarding food portions, meal quality, or food service at the time of review. Based on the information gathered, there is not sufficient amount of evidence to prove that the facility staff did not serve an adequate amount of food portions to a resident in care.

As a result of this investigation, this Department found the allegations to be UNSUBSTANTIATED. A complaint allegation finding of Unsubstantiated meant that although the allegations may have happened or was valid, there was not a preponderance of the evidence to prove that the alleged violation occurred.

There were no deficiencies observed or cited at this time. An exit interview was conducted, a copy of the 9099 and 9099-C was provided to the facility.