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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 342701508
Report Date: 03/11/2026
Date Signed: 03/11/2026 12:05:24 PM

Substantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT
CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SACRAMENTO SOUTH ASC, 9835 GOETHE ROAD, SUITE 100
SACRAMENTO, CA 95827
This is an official report of an unannounced visit/investigation of a complaint received in our office on
11/12/2025 and conducted by Evaluator Arvin Villanueva
COMPLAINT CONTROL NUMBER: 27-AS-20251112124819
FACILITY NAME:SENIOR GUEST HOMEFACILITY NUMBER:
342701508
ADMINISTRATOR:DAY, EDYLYNE JOHANNAFACILITY TYPE:
740
ADDRESS:8890 HARLOW CTTELEPHONE:
(702) 629-0201
CITY:ELK GROVESTATE: CAZIP CODE:
95624
CAPACITY:6CENSUS: 5DATE:
03/11/2026
UNANNOUNCEDTIME BEGAN:
09:20 AM
MET WITH:Apakuki Nawasa, Facility ManagerTIME COMPLETED:
12:30 PM
ALLEGATION(S):
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Due to neglect/lack of care and supervision, residents had access to illegal drugs.
Staff did not prevent residents from eloping from the facility.
INVESTIGATION FINDINGS:
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On 03-11-2026, Licensing Program Analyst, Arvin Villanueva (LPA), arrived at this facility unannounced to conduct a follow-up complaint investigation visit and deliver findings regarding the allegations noted above. LPA met with facility manager, Apakuki Nawasa (S1) and stated the purpose of the visit. Present during this visit were 4 in care with 1 staff on duty.

Throughout this investigation, the Department conducted interviews with relevant persons, including, but not limited to, staff and residents, record reveiws of relevant documents, and facility observations.

Upon review and investigation of the above allegations, the Department determined the following.

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Substantiated
Estimated Days of Completion:
SUPERVISORS NAME: Stephen Richardson
LICENSING EVALUATOR NAME: Arvin Villanueva
LICENSING EVALUATOR SIGNATURE:

DATE: 03/11/2026
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 03/11/2026
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 5
Control Number 27-AS-20251112124819
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)
CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SACRAMENTO SOUTH ASC, 9835 GOETHE ROAD, SUITE 100
SACRAMENTO, CA 95827
FACILITY NAME: SENIOR GUEST HOME
FACILITY NUMBER: 342701508
VISIT DATE: 03/11/2026
NARRATIVE
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Allegation – Due to neglect/lack of care and supervision, residents had access to illegal drugs. The investigation into this allegation consisted of interviews and record reviews.

Based on an interview with a witness (W1), on 11/14/2025, residents R1 has been known to have methamphetamine in their possession and has distributed methamphetamine to R2. Interviews revealed that within one week of moving into this facility, R1 displayed behaviors consistent with drug use. R1 went on outings, and returned to the facility erratic, grinding their teeth, swearing, and having red eyes. According to one facility staff member, R1 would return to the facility appearing high on drugs and bringing back “crystal rock.” Staff interviews confirmed they had not seen R1 with drugs but seen R1 with a “pipe.”

Records for R1 show a history of substance abuse. R1’s Medical Assessment dated 8/15/2025 documented that R1 was diagnosed with substance abuse disorder and polysubstance self-abuse. The assessment also stated that R1 was able to leave the facility unassisted. R1’s Needs and Services Plan dated 8/13/2025 did not include a plan for how the facility would manage or address R1’s illegal substance abuse. R1’s court documents dated 8/12/2025 showed R1 had a scheduled court appearance for unlawful possession of methamphetamine, criminal threats, and felony-level elder abuse.

Facility daily notes from 10/10/2025 to 11/11/2025 were also reviewed. On 11/10/2025. R1 told staff that they went to buy drugs and said they had shared the drugs with other residents in care. On 11/11/2025, staff documented that R1 was giving methamphetamine to other residents around 3:00 AM. It was also noted that R1 and R2 left the facility at around 3:30 AM.

Police records dated 11/12/2025 further confirm concerns of drug use. Officers responded to the facility after receiving a report that a resident was possessing and distributing methamphetamine. Staff on duty reported that R1 admitted to using methamphetamine and giving it to two other residents. During a search of R1’s bedroom, officers found burnt foil and a plastic blue straw, which are commonly used to ingest drugs such as methamphetamine, heroin, or fentanyl. R1 was taken into custody for possession of drug paraphernalia and stated that they used the foil and straw to smoke drugs.

The facility’s house rules state that possession of illegal drugs is prohibited. However, records and interviews show that R1 continued to leave the facility, obtain drugs, return to the facility while under the influence, and share drugs with other residents.

Based on the interviews, records reviewed, and police report, the allegation that residents had access to illegal drugs due to neglect and lack of supervision is substantiated.

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SUPERVISORS NAME: Stephen Richardson
LICENSING EVALUATOR NAME: Arvin Villanueva
LICENSING EVALUATOR SIGNATURE:

DATE: 03/11/2026
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 03/11/2026
LIC9099 (FAS) - (06/04)
Page: 2 of 5
Control Number 27-AS-20251112124819
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)
CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SACRAMENTO SOUTH ASC, 9835 GOETHE ROAD, SUITE 100
SACRAMENTO, CA 95827
FACILITY NAME: SENIOR GUEST HOME
FACILITY NUMBER: 342701508
VISIT DATE: 03/11/2026
NARRATIVE
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Allegation - Staff did not prevent residents from eloping from the facility. The investigation into this allegation consisted of interviews and record reviews.

Interview with witness, W1, who reported that on 11/10/2025, an unnamed resident in care eloped from the facility. W1 further stated that 2 facility staff left the facility for approximately 20 minutes to look for the resident, leaving the facility without any staff present. On the same day, another resident (R4) eloped from the facility at approximately 11:35 AM. W1 reported that facility staff did not report that R4 was missing to law enforcement. On 11/12/2025, R4 was located at a location approximately seven miles away from the facility.

Interview with a resident’s family member stated they received a call from a facility staff informing them that R2 had eloped from the facility without supervision. Interviews and record reviews revealed that R2 was unable to leave the facility without assistance.

Review of facility notes revealed that on 10/11/2025 confirmed that R1 had shared drugs with R2 and other residents in care. The facility notes also revealed that on 11/11/2025, R1 and R2 left the facility at around 3:30 AM and R2 returned to the facility at around 4:00 AM.

Police records from the Elk Grove Police Department were also reviewed. According to Summary Report #25-004128, on 06/20/2025, Officer responded to the facility after resident R3 was reported missing at approximately 10:00 AM. after leaving the facility.

Additional information was obtained during another complaint investigation conducted on 12/17/2025 (Complaint# 27-AS-20251208152635). During that investigation, interviews and record reviews revealed that resident R3 had another elopement incident on 12/15/2025. Staff on duty reported that on the morning of 12/15/2025, during breakfast, R3 became angry. Staff stated that she was the only staff member on duty at the time. While taking the garbage outside, staff observed R3 outside on the sidewalk. Staff stated that R3 walked past her and continued walking down the street. Staff attempted to verbally redirect R3 but was unsuccessful. Staff then instructed another resident, R5, to follow R3 while she returned inside the facility to contact the administrator, Bulou Matamadua, to report the incident. Staff reported that the administrator instructed her to call 911. Staff stated that law enforcement eventually located R3. Record reviews for R3 revealed that R3 was assessed as unable to leave the facility without assistance and required staff supervision, including supervision when using the bathroom.

Based on interviews and record reviews, multiple residents who were assessed as unable to leave the facility without assistance were able to exit the facility without staff supervision. Additionally, there were incidents where the facility was left without staff present, and in one case, staff instructed another resident to follow an eloping resident instead of directly supervising the resident. Based on the evidence obtained during the investigation, the allegation that staff did not prevent residents from eloping from the facility is substantiated.

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SUPERVISORS NAME: Stephen Richardson
LICENSING EVALUATOR NAME: Arvin Villanueva
LICENSING EVALUATOR SIGNATURE:

DATE: 03/11/2026
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 03/11/2026
LIC9099 (FAS) - (06/04)
Page: 3 of 5
Control Number 27-AS-20251112124819
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)
CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SACRAMENTO SOUTH ASC, 9835 GOETHE ROAD, SUITE 100
SACRAMENTO, CA 95827
FACILITY NAME: SENIOR GUEST HOME
FACILITY NUMBER: 342701508
VISIT DATE: 03/11/2026
NARRATIVE
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Note: a finding that the complaint allegation is substantiated means that the allegation is valid because the preponderance of the evidence standard has been met.

Per California Code of Regulations (CCRs) - Title 22, Division 6, Chapter 8, the following deficiencies are cited on the 9099D during this visit. An immediate Civil Penalties of $1500 are being issued today. At this time, the civil penalty assessments are under review, and a civil penalty determination is pending by the Department. Once civil penalty assessments have been determined, the Department will return at a future date to assess the civil penalties.

Licensee was provided a copy of their rights (LIC9058) and their/or representative's signature acknowledges receipt of these rights.

An exit interview was conducted with Apakuki Nawasa and a copy of this report and appeal rights were provided.
SUPERVISORS NAME: Stephen Richardson
LICENSING EVALUATOR NAME: Arvin Villanueva
LICENSING EVALUATOR SIGNATURE:

DATE: 03/11/2026
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 03/11/2026
LIC9099 (FAS) - (06/04)
Page: 4 of 5
Control Number 27-AS-20251112124819
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)
CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SACRAMENTO SOUTH ASC, 9835 GOETHE ROAD, SUITE 100
SACRAMENTO, CA 95827

FACILITY NAME: SENIOR GUEST HOME
FACILITY NUMBER: 342701508
DEFICIENCY INFORMATION FOR THIS PAGE:
VISIT DATE: 03/11/2026
Deficiency Type
POC Due Date /
Section Number
DEFICIENCIES
PLAN OF CORRECTIONS(POCs)
Type A
03/23/2026
Section Cited
CCR
87464(f)(1)
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Basic Services:
Basic services shall at a minimum include: Care and supervision as defined in Section 87101(c)(3) and Health and Safety Code section 1569.2(c).
This requirement is not met as evidenced by:
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Per discussion, Administrator agreed to submit the following written plan: (1) Risk Mitigation on Substance Use and Contraband Policy; (2) Plan for Incident Reporting that includes suspected illegal drug possession/distributioin; (3) Conduct staff training for Care & Supervision requirements under Title 22, Recognizing substance use behaviors, notifying law enforcement and documentation standards.
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Based on interviews and record reviews, the licensee did not comply with the regulation cited above. Staff did not properly supervised resident with known substance abuse history and did not implement plan to manage this behavior which allowed drug possession and distribution in the facility. This poses an immediate health, safety and personal rights risks to persons in care.
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Plan to be submitted by POC due date.
Type A
03/23/2026
Section Cited
HSC
1569.312(e)
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Basic services requirements
Being aware of the resident’s general whereabouts, although the resident may travel independently in the community.
This requirement is not met as evidenced by:
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Per discussion, Administrator agreed to submit the following written plan: (1) Risk Mitigation on Substance Use and Contraband Policy; (2) Plan for Incident Reporting that includes suspected illegal drug possession/distributioin; (3) Conduct staff training for Care & Supervision requirements under Title 22, Recognizing substance use behaviors, notifying law enforcement and documentation standards.
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Based on interviews and record reviews, the licensee did not comply with the regulation cited. Multiple elopements.
One staff did not follow resident when he eloped.
Staff left facility to look for eloped resident, leaving the facility without staff supervision.
Resident is able to obtain illegal drugs when out in the community
This poses an immediate health, safety and personal rights risks to persons in care.
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Plan to be submitted by POC due date.
Failure to correct the cited deficiency(ies), on or before the Plan of Correction (POC) due date, may result in a civil penalty assessment.
SUPERVISORS NAME: Stephen Richardson
LICENSING EVALUATOR NAME: Arvin Villanueva
LICENSING EVALUATOR SIGNATURE:

DATE: 03/11/2026
I acknowledge receipt of this form and understand my appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 03/11/2026
LIC9099 (FAS) - (06/04)
Page: 5 of 5