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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 361880786
Report Date: 06/19/2026
Date Signed: 06/19/2026 11:57:20 AM

Unsubstantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT
CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SAN BERNARDINO, 1650 SPRUCE ST STE 200 MS29-27
RIVERSIDE, CA 92507
This is an official report of an unannounced visit/investigation of a complaint received in our office on
05/29/2024 and conducted by Evaluator Mary Rico
PUBLIC
COMPLAINT CONTROL NUMBER: 56-AS-20240529094451
FACILITY NAME:SUMMERFIELD OF REDLANDSFACILITY NUMBER:
361880786
ADMINISTRATOR:HEDI CHARETTEFACILITY TYPE:
740
ADDRESS:1319 BROOKSIDE AVENUETELEPHONE:
(909) 793-9500
CITY:REDLANDSSTATE: CAZIP CODE:
92373
CAPACITY:75CENSUS: 41DATE:
06/19/2026
UNANNOUNCEDTIME BEGAN:
09:20 AM
MET WITH:Bussiness Manager - Jonathan GuzmanTIME COMPLETED:
12:15 PM
ALLEGATION(S):
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Staff leave residents unattended for extended periods
Staff are not meeting resident's incontinence care needs
Staff did not notify resident's representative of incident
Untrained staff providing care to residents
Staff did not prevent residents from engaging in a physical altercation
Staff did not ensure resident's medication was properly stored
INVESTIGATION FINDINGS:
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Licensing Program Analyst (LPA) Mary Rico conducted an unannounced visit to investigate and deliver findings on the allegations listed above. LPA met with Business Office Manager Jonathan Guzman and explained the purpose of the visit. The investigation consisted of staff interviews, resident interviews, medication audit and record review.

For the allegation, Staff leave residents unattended for extended periods. During staff interviews, 4 out of the 4 staff stated they have not left their residents unattended for extended periods of time. During resident interviews, 3 out of the 6 residents stated they have not been left unattended. In addition, 3 out of the 6 remaining residents were unable to collaborate on the allegation. During facility tour, LPA Rico observed residents participating in activities and staff providing assistance with residents ADLs.
Unsubstantiated
Estimated Days of Completion:
SUPERVISORS NAME: Efren Malagon
LICENSING EVALUATOR NAME: Mary Rico
LICENSING EVALUATOR SIGNATURE:

DATE: 06/19/2026
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 06/19/2026
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 2
Control Number 56-AS-20240529094451
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)
CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SAN BERNARDINO, 1650 SPRUCE ST STE 200 MS29-27
RIVERSIDE, CA 92507
FACILITY NAME: SUMMERFIELD OF REDLANDS
FACILITY NUMBER: 361880786
VISIT DATE: 06/19/2026
NARRATIVE
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For the allegation, Staff are not meeting resident's incontinence care needs. During staff interviews, 4 out of the 4 staff stated that they change their residents every two hours, and as needed. During resident interview, 3 out of the 6 residents stated that staff meet their incontinence needs. In addition, 3 out of the 6 remaining residents were unable to collaborate on the allegation.

For the allegation, Staff did not notify resident's representative of incident. During staff interviews, 4 out of the 4 staff stated that residents’ representatives are notified when an incident occurs. During resident interviews, 6 out of the 6 residents were unable to collaborate on the allegation.

For the allegation, Untrained staff providing care to residents. During staff interviews, 4 out of the 4 staff stated that training is provided. In addition, 4 out of the 4 staff stated that training is completed before assisting residents. During record review, LPA Rico observed staff have completed their training.

For the allegation, Staff did not prevent residents from engaging in a physical altercation. During staff interviews, 4 out of the 4 staff stated that no altercation has occurred between residents. In addition, 4 out of the 4 staff stated they would redirect residents if an altercation were to occur. During resident interviews, 3 out of the 6 residents stated no altercation had occurred. In addition, 3 out of the 6 remaining residents were unable to collaborate on the allegation.

For the allegation, Staff did not ensure resident's medication was properly stored. During staff interviews, 4 out of the 4 staff stated that medication is stored properly. During medication audit, LPA Rico observed all medications to be locked and stored properly.

Based on the evidence found during the investigation, the six (6) allegations listed above are deemed UNSUBSTANTIATED. A finding that the complaints are UNSUBSTANTIATED means although the allegations may have happened or are valid, there is not a preponderance of evidence to prove the alleged violations did or did not occur. During today’s visit, no deficiencies were cited per Title 22, Division 6, of the California Code of Regulations. An exit interview was conducted, and this report (LIC9099) was discussed and provided to Business Office Manager Jonathan Guzman.

SUPERVISORS NAME: Efren Malagon
LICENSING EVALUATOR NAME: Mary Rico
LICENSING EVALUATOR SIGNATURE:

DATE: 06/19/2026
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 06/19/2026
LIC9099 (FAS) - (06/04)
Page: 2 of 2