<meta name="robots" content="noindex">
Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 361880786
Report Date: 05/05/2026
Date Signed: 06/26/2026 12:53:24 PM

Unsubstantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SAN BERNARDINO ASC, 1650 SPRUCE ST STE 200 MS29-27
RIVERSIDE, CA 92507
This is an official report of an unannounced visit/investigation of a complaint received in our office on
08/18/2025 and conducted by Evaluator Edith Conchas
COMPLAINT CONTROL NUMBER: 56-AS-20250818130125
FACILITY NAME:SUMMERFIELD OF REDLANDSFACILITY NUMBER:
361880786
ADMINISTRATOR:HEIDI CHARETTEFACILITY TYPE:
740
ADDRESS:1319 BROOKSIDE AVENUETELEPHONE:
(909) 793-9500
CITY:REDLANDSSTATE: CAZIP CODE:
92373
CAPACITY:75CENSUS: 39DATE:
05/05/2026
UNANNOUNCEDTIME BEGAN:
11:16 AM
MET WITH:Rachelle Wheaton, Executive Director TIME COMPLETED:
02:15 PM
ALLEGATION(S):
1
2
3
4
5
6
7
8
9
Facility staff did not provide adequate supervision, resulting in non-consensual sexual behavior amongst residents.
Facility staff did not notify authorized representative of incidents.
Facility staff do not ensure residents are served food of good quality.
Facility staff do not follow the facility menu.
Facility staff did not safeguard residents’ belongings.
INVESTIGATION FINDINGS:
1
2
3
4
5
6
7
8
9
10
11
12
13
On 6/26/2026 Licensing Program Analyst (LPA) Edith Conchas conducted an unannounced visit to the facility to deliver the findings of the above allegations. LPA met and explained the purpose of the visit to Rachelle Wheaton. The investigation included interviews with staff, residents, witnesses, and review of facility records.

Allegation: Facility staff did not provide adequate supervision, resulting in non-consensual sexual behavior amongst residents.
Witness interviews indicated that this was the first time they had heard of Resident 3 (R3) engaging in the alleged behavior, and they questioned the credibility of the source. LPA attempted to interview (R1) and (R3) but was unsuccessful. Interviews with staff revealed that an in-house investigation was completed and that none of the staff observed any inappropriate conduct. Interviews with four residents confirmed that they had not witnessed any non-consensual sexual behavior among residents.

Continue to LIC 9099-C
Unsubstantiated
Estimated Days of Completion:
SUPERVISORS NAME: Karen Clemons
LICENSING EVALUATOR NAME: Edith Conchas
LICENSING EVALUATOR SIGNATURE:

DATE: 05/05/2026
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 05/05/2026
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 2
Control Number 56-AS-20250818130125
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SAN BERNARDINO ASC, 1650 SPRUCE ST STE 200 MS29-27
RIVERSIDE, CA 92507
FACILITY NAME: SUMMERFIELD OF REDLANDS
FACILITY NUMBER: 361880786
VISIT DATE: 05/05/2026
NARRATIVE
1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
20
21
22
23
24
25
26
27
28
29
30
31
32
Allegation: Facility staff did not notify authorized representative of incidents.
Record review revealed that the incident was reported immediately to responsible parties, Witness 2 (W2) and (W4). LPA interviewed both witnesses and they confirmed that they were notified of the incident.
Allegation Facility staff do not ensure residents are served food of good quality.
LPA interviewed staff, residents, and witnesses and toured the kitchen. Staff reported that full meals are provided, including protein, starch, fruit, and side options. Three staff interviews confirmed that additional food is available in the cottages for staff to prepare for residents. Two witnesses stated that residents have food options available to them. Three residents reported that the food is good. During the visit, LPA observed that the lunch being served appeared to be of good quality.

Allegation: Facility staff do not follow the facility menu.
LPA interviewed staff and residents. Interviews with staff revealed they try to follow the menu as closely as possible. S5 and S4 stated that they do follow the menu items. Two residents and one witness reported that they do not pay attention to the menu. LPA observed that the lunch served matched the facility’s posted menu.

Allegation: Facility staff did not safeguard residents’ belongings.
Interview with staff revealed that R1’s items were found and returned to them. Interview with staff also revealed that the residents’ belongings are safeguarded by labelling their names on their clothing. LPA interviewed the families of R1, R2, and R3, residents belongings are safeguarded but residents do wander and sometimes will take items.

Based on corroborating evidence obtained during the investigation, LPA has determined that the above allegations are Unsubstantiated. Unsubstantiated: meaning that although the allegations may have happened or are valid, there is not a preponderance of evidence to prove the alleged violations did or did not occur.

An exit interview was conducted where this report was discussed, and a copy was provided to Rachelle Wheaton, Executive Director at the end of the visit.
SUPERVISORS NAME: Karen Clemons
LICENSING EVALUATOR NAME: Edith Conchas
LICENSING EVALUATOR SIGNATURE:

DATE: 05/05/2026
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 05/05/2026
LIC9099 (FAS) - (06/04)
Page: 2 of 2