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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 370804788
Report Date: 04/09/2026
Date Signed: 04/10/2026 08:12:18 AM

Unsubstantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT
CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SAN DIEGO RO, 7575 METROPOLITAN DR. #109
SAN DIEGO, CA 92108
This is an official report of an unannounced visit/investigation of a complaint received in our office on
02/02/2026 and conducted by Evaluator Angelica Boyles
COMPLAINT CONTROL NUMBER: 08-AS-20260202113311
FACILITY NAME:CASA EL CAJONFACILITY NUMBER:
370804788
ADMINISTRATOR:REBECCA RAYOFACILITY TYPE:
740
ADDRESS:306 SHADY LANETELEPHONE:
(619) 440-1335
CITY:EL CAJONSTATE: CAZIP CODE:
92021
CAPACITY:99CENSUS: 93DATE:
04/09/2026
UNANNOUNCEDTIME BEGAN:
08:40 AM
MET WITH:Maresulyn Ocenar - StaffTIME COMPLETED:
11:30 AM
ALLEGATION(S):
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Lack of supervision, resulting in resident on resident harrassment
INVESTIGATION FINDINGS:
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Licensing Program Analyst (LPA) Angelica Boyles conducted an unannounced visit to the facility to deliver investigative findings regarding the above mentioned allegation. LPA identified herself, explained the purpose of the visit and nature of the complaint to staff Maresulyn Ocenar.

On February 2, 2026 the Department received this complaint which alleged lack of supervision resulted in resident on resident harassment. The Department’s investigation included a facility tour, record reviews, as well as interviews with residents and staff.

(Continued on LIC9099-C)
Unsubstantiated
Estimated Days of Completion:
SUPERVISORS NAME: Simon Jacob
LICENSING EVALUATOR NAME: Angelica Boyles
LICENSING EVALUATOR SIGNATURE:

DATE: 04/09/2026
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 04/09/2026
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 2
Control Number 08-AS-20260202113311
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)
CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SAN DIEGO RO, 7575 METROPOLITAN DR. #109
SAN DIEGO, CA 92108
FACILITY NAME: CASA EL CAJON
FACILITY NUMBER: 370804788
VISIT DATE: 04/09/2026
NARRATIVE
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(Continued from LIC9099)

The allegation stated that Resident #1 (R1) was harassed by Resident #2 (R2) at the end of a group activity at the facility when everyone was lined up to leave. [See LIC811 Confidential Name List for a description of select person identifiers used in this report.]

LPA interviewed R1, who reported the incident occurred during the group activity while everyone was sat in a circle. Records reviewed revealed that R1 has a diagnosis of schizoaffective disorder, and per staff interviews has a history of making accusations against other residents and staff. LPA interviewed R2 who denied doing anything to harass R1. A review of R2’s Needs and Service Plan stated that they “express self appropriately” and their Physician’s Report noted that they do not display aggressive or inappropriate behavior.

LPA interviewed other residents who were reportedly present during the group activity. These residents reported not observing any harassment take place and also stated that facility staff were present throughout the activity.

Interview with staff who were present during the duration of the group activity reported not observing any harassment and did not report R1 or R2 acting in any way outside of their baseline.

The Department has investigated the allegation that lack of supervision resulted in resident on resident harassment. Based upon the information obtained during this investigation, it is determined that the preponderance of evidence was not met to support or corroborate these allegations and therefore deemed unsubstantiated.

An exit interview was conducted with Maresulyn Ocenar, to whom a copy of this report and the Licensee’s Rights (LIC9058 01/16) were provided.

SUPERVISORS NAME: Simon Jacob
LICENSING EVALUATOR NAME: Angelica Boyles
LICENSING EVALUATOR SIGNATURE:

DATE: 04/09/2026
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 04/09/2026
LIC9099 (FAS) - (06/04)
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