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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 374604675
Report Date: 06/17/2026
Date Signed: 06/17/2026 11:12:26 AM

Unsubstantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SAN DIEGO RO, 7575 METROPOLITAN DR. #109
SAN DIEGO, CA 92108
This is an official report of an unannounced visit/investigation of a complaint received in our office on
06/08/2026 and conducted by Evaluator Amy Rodgers
COMPLAINT CONTROL NUMBER: 08-AS-20260608101921
FACILITY NAME:GROSSMONT GARDENS SENIOR LIVINGFACILITY NUMBER:
374604675
ADMINISTRATOR:NEALE, CHRISTOPHERFACILITY TYPE:
740
ADDRESS:5480 MARENGO AVETELEPHONE:
(619) 463-0281
CITY:LA MESASTATE: CAZIP CODE:
91942
CAPACITY:425CENSUS: 388DATE:
06/17/2026
UNANNOUNCEDTIME BEGAN:
09:30 AM
MET WITH:Executive Director Chris NealeTIME COMPLETED:
11:15 AM
ALLEGATION(S):
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unlawful eviction
INVESTIGATION FINDINGS:
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Licensing Program Analyst (LPA) Amy Rodgers conducted an unannounced visit to deliver findings regarding the above complaint allegation. LPA introduced themselves and disclosed the purpose of the visit to Executive Director Chris Neale

The Department’s investigation consisted of unannounced facility visits and interviews with facility staff, the resident, and outside sources.

On June 8, 2026, Community Care Licensing Division (CCLD) received a complaint alleging unlawful eviction. More specifically, it was alleged Residen #1(R1) wished to return to the facility and agreed to conditions required for readmission; however, the Facility declined to accept the resident back.


(continued on LIC9099-C)
Unsubstantiated
Estimated Days of Completion:
SUPERVISORS NAME: Simon Jacob
LICENSING EVALUATOR NAME: Amy Rodgers
LICENSING EVALUATOR SIGNATURE:

DATE: 06/17/2026
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 06/17/2026
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 2
Control Number 08-AS-20260608101921
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SAN DIEGO RO, 7575 METROPOLITAN DR. #109
SAN DIEGO, CA 92108
FACILITY NAME: GROSSMONT GARDENS SENIOR LIVING
FACILITY NUMBER: 374604675
VISIT DATE: 06/17/2026
NARRATIVE
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(continued from Lic9099)

Department interview with R1 revealed they did not wish to return to the facility due to medication management requirements and reported they gave the facility a verbal notification in person on 5/29/2026 and that they will no longer be living at the facility. She did however leave some belonging in the room.

Department staff interview revealed the resident left the facility on her own and reported to the executive director on 5/29/2026 they would not be returning. Staff also reported the resident was eligible for readmission however would need to participate in medication management upon return.

Department outside source interview revealed R1 payment for May 2026 was made to the facility , but payment for June 2026 was withheld because the resident was no longer residing at the facility.

Department interviews revealed that no written eviction notice was issued. Interviews with all parties indicated there was a verbal notice of move out. Facility interviews confirmed that R1 is able to resume occupancy. Based on interviews and records review, the preponderance of evidence standard has not been met; therefore, the allegation is UNSUBSTANTIATED.

An exit interview was conducted with Chris Neale, to whom a copy of this report and the Licensee/Appeal Rights (LIC 9058 03/22) were provided.
SUPERVISORS NAME: Simon Jacob
LICENSING EVALUATOR NAME: Amy Rodgers
LICENSING EVALUATOR SIGNATURE:

DATE: 06/17/2026
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 06/17/2026
LIC9099 (FAS) - (06/04)
Page: 2 of 2