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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 392701599
Report Date: 06/22/2026
Date Signed: 06/22/2026 05:42:34 PM

Unsubstantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SACRAMENTO SOUTH ASC, 9835 GOETHE ROAD, SUITE 100
SACRAMENTO, CA 95827
This is an official report of an unannounced visit/investigation of a complaint received in our office on
06/22/2026 and conducted by Evaluator Arielle Pascua
PUBLIC
COMPLAINT CONTROL NUMBER: 27-AS-20260622085901
FACILITY NAME:SHIELD CARE HOMES LLCFACILITY NUMBER:
392701599
ADMINISTRATOR:SHARON DREQUITOFACILITY TYPE:
740
ADDRESS:1923 TRULYN AVE.TELEPHONE:
(916) 717-4531
CITY:MANTECASTATE: CAZIP CODE:
95337
CAPACITY:6CENSUS: 4DATE:
06/22/2026
UNANNOUNCEDTIME BEGAN:
02:30 PM
MET WITH:Cristina HeathTIME COMPLETED:
03:30 PM
ALLEGATION(S):
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Staff are not allowing resident to leave the facility
INVESTIGATION FINDINGS:
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On 06/22/2026, Licensing Program Analyst (LPA) Arielle Pascua arrived unannounced to this facility to conduct a complaint visit. LPA Pascua met with Staff Members and explained the purpose of the visit. LPA Pascua asked the staff to contact the Facility Designated Administrator (FDA) to inform them that CCL was present. The purpose of this visit was to inform the facility and it's representative that a complaint has been filed against it at this time. There were 4 staff members present at the time of this visit, Cristina Heath, Louie Palet, Renz Alvin Pugal and Monica Fresquez.
Current census was 4.
It was alleged that staff are not allowing resident to leave the facility. During the course of this visit, LPA Pascua conducted interviews and reviewed facility records.Interviews were conducted with four residents, all of whom denied being unable to leave the facility. Interviews were also conducted with four staff members, who similarly denied that residents were unable to leave the facility. Additionally, a review of all residents' physician reports was completed, and the reports indicated that all residents are unable to leave the facility without assistance.
Unsubstantiated
Estimated Days of Completion:
SUPERVISORS NAME: Lisa Rios
LICENSING EVALUATOR NAME: Arielle Pascua
LICENSING EVALUATOR SIGNATURE:

DATE: 06/22/2026
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 06/22/2026
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 2
Control Number 27-AS-20260622085901
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SACRAMENTO SOUTH ASC, 9835 GOETHE ROAD, SUITE 100
SACRAMENTO, CA 95827
FACILITY NAME: SHIELD CARE HOMES LLC
FACILITY NUMBER: 392701599
VISIT DATE: 06/22/2026
NARRATIVE
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Based on statements obtained, records review and observations during the investigation process, LPA was unable to corroborate the allegations. The investigation revealed the preponderance of evidence standards have not been met; therefore, the above allegations are found to be UNSUBSTANTIATED. A finding that the complaint allegations are UNSUBSTANTIATED means that although the allegations may have happened or are valid, there is not a preponderance of the evidence to prove that the alleged violation(s)occurred.
An exit interview was conducted and a copy of this report was provided to the facility at the end of this visit.
SUPERVISORS NAME: Lisa Rios
LICENSING EVALUATOR NAME: Arielle Pascua
LICENSING EVALUATOR SIGNATURE:

DATE: 06/22/2026
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 06/22/2026
LIC9099 (FAS) - (06/04)
Page: 2 of 2