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Facility overcharged resident.
It was alleged that the facility is charging resident $1,400 for the month of December, when resident passed away on 12/2/2025 and family removed resident’s items from the room on 12/04/2025.
On 02/18/2026, the Department conducted an interview with Executive Assistant (EA) Yoliana Sanchez-Cruz. EA stated resident passed away in December 2025 and resident’s family removed resident’s items from the room on 12/04/2025.
Based on review of R1’s Admission Agreement page 11 out of 18 signed by resident R1 on 07/17/2025, “Your estate (or person or entity responsible for payment of fees under the Residence and Service Agreement) will continue to be responsible for all outstanding fees due at the time of your death and for fees accruing until your personal property is removed from your Apartment.” Based on Invoice dated 12/2025, resident was charged for rent and care from 12/1/2025 – 12/31/2025 for $6,680 and Apartment Room Service for the amount $540. For the dates of 12/1-12/4/2025, when resident R1 was charged for the rent and care until personal property was removed from the Apartment, the amount due to the facility was $1401.93.
Based on facility’s records of checks received from resident R1, the last check was processed on 12/5/2025 for the amount due in November 2025 and facility staff did not receive check from R1 for the dates 12/1-12/4/2025, which is the amount due of $1401.93. Based on review of resident's charges, Executive Director did decide for facility to not invoice the resident's family the amount of $1401.93 and the resident's family does not owe any amount to the facility.
Facility staff did not safeguard resident’s personal belongings.
It was alleged that the facility allowed resident’s family member FM2 to enter resident’s room and take resident’s belongings.
On 02/18/2025, the Department conducted an interview with Executive Assistant (EA) Yoliana Sanchez-Cruz. EA stated Executive Director had sent an email on 12/03/2025, 1 day after resident passed away that no one was allowed to enter R1’s room. EA stated the only person that visited the resident and/or resident’s room from 12/1/2025-12/4/2025 was resident’s family FM1 who removed resident’s personal property. |