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Department of
SOCIAL SERVICES

Community Care Licensing


FACILITY EVALUATION REPORT

Facility Number: 496804373
Report Date: 05/29/2026
Date Signed: 05/29/2026 12:14:01 PM

Document Has Been Signed on 05/29/2026 12:14 PM - It Cannot Be Edited

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

FACILITY EVALUATION REPORT
CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SANTA ROSA RO, 1450 NEOTOMAS AVENUE, STE. 100
SANTA ROSA, CA 95405
FACILITY NAME:AROHA MEMORY CAREFACILITY NUMBER:
496804373
ADMINISTRATOR/
DIRECTOR:
KALRA, RAJESHFACILITY TYPE:
740
ADDRESS:6575 OAKMONT DRTELEPHONE:
(707) 324-8229
CITY:SANTA ROSASTATE: CAZIP CODE:
95409
CAPACITY: 27CENSUS: 13DATE:
05/29/2026
TYPE OF VISIT:Case Management - OtherUNANNOUNCEDTIME VISIT/
INSPECTION BEGAN:
09:09 AM
MET WITH:Rajesh Kalra, licenseeTIME VISIT/
INSPECTION COMPLETED:
12:28 PM
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Licensing Program Analyst (LPA) Christi Coppo arrived at this facility unannounced to conduct a Case Management. LPA met with Rajesh Kalra, licensee.

Facility currently has five (5) doors with delayed egress: main entrance, two (2)side door exits, and two (2) side gate exits. The facility perimeter itself is open; facility does not have perimeter fence at this time. However, as part of the licensee's application for licensure, applicant submitted a “secured perimeter request."

LPA met with licensee to address this request. At this time, licensee does not have any plans to install a locked exterior perimeter fence. Licensee is entertaining putting a small gate just outside the front entrance door; however, it would not be locked. LPA advised should licensee want to install a locked perimeter fence/gate, facility would first need approval from Fire Department, then facility would need to request a waiver request from CCL. If approved, CCL will note the locked perimeter waiver in the license comments on licensee's license.

Today, LPA confirmed timing of egress is 15 seconds maximum as required per Health and Safety Code (HSC)1569.699. Within 30 days, licensee will add signs to each egress location that is complaint with HSC1569.699(a)(7)(A) which states: a sign shall be provided on the door located above and within 12 inches (305mm) of the panic bar or other door-latching hardware reading: KEEP PUSHING. THIS DOOR WILL OPEN IN (15) SECONDS. ALARM WILL SOUND. Additionally, licensee will ensure sign itself is complaint with HSC 1569.699(a)(7)(B) which states sign letter shall be at least one inch (25mm) in height and shall have a stroke of not less than one-eighth inch (3.3mm).

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NAME OF LICENSING PROGRAM MANAGER: Victoria Bertozzi
NAME OF LICENSING PROGRAM ANALYST: Christi Coppo
LICENSING PROGRAM ANALYST SIGNATURE: DATE: 05/29/2026
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE: DATE: 05/29/2026
This report must be available at Child Care and Group Home facilities for public review for 3 years.

LIC809 (FAS) - (06/04)
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California Health & Human Services Agency
California Department of Social Services

FACILITY EVALUATION REPORT California law requires a public report of each licensing visit/inspection. This report is a record for the facility and the licensing agency. This report is available for public review; therefore, care is taken not to disclose personal or confidential information. Inquiries concerning the location, maintenance, and contents of these reports may be directed to the Licensing Program Analyst or Regional Office whose address and telephone number are listed on the front of this form.

DEFICIENCIES A deficiency is an instance of noncompliance with licensing requirements, including applicable statutes, regulations, interim licensing standards, operating standards, and written directives. Applicants/ licensees must be notified in writing of all licensing deficiencies. Deficiencies are listed on the left side of this form, and the applicable licensing requirement upon which the deficiency is identified. There are two types of deficiencies:
  • Type A deficiencies are violations of licensing requirements that, if not corrected, have a direct and immediate risk to the health, safety, or personal rights of persons in care.
  • Type B deficiencies are violations of licensing requirements that, without correction, could become a risk to the health, safety, or personal rights of persons in care, a recordkeeping violation that could impact the care of said persons and/or protection of their resources, or a violation that could impact those services required to meet the needs of persons in care.

PLANS OF CORRECTION (POCs) The licensing agency is required to establish a reasonable length of time to correct a deficiency. In order to set the time, the licensing agency must take into consideration the seriousness of the violation, the number of persons in care involved, and the availability of equipment and personnel necessary to correct the violation. Applicants/licensees are requested to provide a specific plan for each violation on the right side of the form across from each deficiency. The more specific the plan, the less chance exists for any misunderstanding in setting time limits and reviewing corrections. The applicant/licensee who encounters problems beyond their control in completing the corrections within the specified time frame may request and may be granted an extension of the correction due date by the licensing agency.

CORRECTION NOTIFICATION The applicant/licensee is responsible for completing all corrections and promptly notifying the licensing agency of corrections. Applicants/licensees are advised to keep a dated copy of any correspondence sent to the licensing agency concerning corrections, or if corrections are telephoned to the licensing agency, the date, person contacted, and information given.

CIVIL PENALTIES The licensing agency is required by law to issue a Penalty Notice, when applicable, to all facilities holding a license issued by the licensing agency, or subject to licensure, except Certified Family Homes, Resource Families, and Foster Family Homes, or any governmental entity.

PENALTY NOTICE GIVEN The statement concerning civil penalties serves as a penalty notice on this Licensing Report and failure to correct cited licensing deficiencies will result in civil penalties. Applicants/ licensees are required to pay civil penalties when administrative appeals have been exhausted and in accordance with any payment arrangements made with the licensing agency.

APPEAL RIGHTS The applicant/licensee has a right without prejudice to discuss any disagreement in this report with the licensing agency concerning the proper application of licensing requirements. The applicant/ licensee may request a formal review by the licensing agency to amend or dismiss the notice of deficiency and/ or civil penalty. Requests for review shall be made in writing within 15 business days of receipt of a deficiency notification or civil penalty assessment. Licensing deficiencies may be appealed pursuant to the procedures in the LIC 9058 Applicant/Licensee Rights.

AGENCY REVIEW The licensing agency review of an appeal may be conducted based upon information provided in writing by the applicant/licensee. The applicant/licensee may request an office meeting to provide additional information. The applicant/licensee will be notified in writing of the results of the agency review within 60 business days of the date when all necessary information has been provided to the licensing agency.

EMAIL REQUIREMENT Adult Community Care Facilities, Residential Care Facilities for the Chronically Ill, and Residential Care Facilities for the Elderly are required to provide and maintain an active email address of record with the licensing agency.

LIC809 (FAS) - (09/23)
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STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

FACILITY EVALUATION REPORT (Cont)
CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SANTA ROSA RO, 1450 NEOTOMAS AVENUE, STE. 100
SANTA ROSA, CA 95405
FACILITY NAME: AROHA MEMORY CARE
FACILITY NUMBER: 496804373
VISIT DATE: 05/29/2026
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During this visit, LPA also addressed Incident report submitted to CCL on 5/14/26. LPA discussed with licensee incident that occurred on 5/5/25. Per Incident report, resident (R1) attempted to elope. R1 was presenting as agitated and ultimately assaulted staff by punching them in the stomach, R1 later attempted to hit and bite other staff. EMS was called and R1 was taken to the hospital. Licensee coreferenced with R1's responsible party and hospital care team. Licensee indicated that R1 is presenting a significant escalation in exit-seeking behavior and aggression. These escalations present a change of condition for R1. Discussion concluded that R1 will remain hospitalized at this time. Facility will continue to work with R1's responsible party and hospital care team in order to determine next steps in order to provide R1 with a higher level of care. As of today, R1 is no longer a resident.

LPA discussed with licensee regulation 87705(e)(4) which states that (e) Licensees that use delayed egress devices on exterior doors and perimeter fence gates shall meet the following initial and continuing requirements: (4) Residents who continue to indicate a desire to leave the facility following redirection shall be permitted to do so with staff supervision. LPA advised to staff facility such that if an occasion arises such as described in 87705(e)(4), facility has staff available to remain compliant.


No deficiencies cited during this visit. Exit interview conducted with licensee and a copy of this report given.
NAME OF LICENSING PROGRAM MANAGER: Victoria Bertozzi
NAME OF LICENSING PROGRAM ANALYST: Christi Coppo
LICENSING PROGRAM ANALYST SIGNATURE:

DATE: 05/29/2026
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 05/29/2026
LIC809 (FAS) - (06/04)
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