1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
20
21
22
23
24
25
26
27
28
29
30
31
32 | have been down for a brief period of time. Interview with staff revealed that the families have alternate ways to contact the facility such as calling a resident on their personal cell phone or sending a text message to staff. No one informed the facility that they had attempted to contact a resident and they were unable to reach anyone. Residents can use either the facility phone to call out or they can ask staff to assist them in making a call. No residents reported ever not being able to make or receive telephone calls. LPA also called the facility on various occasions during the time the complaint was received and today's visit. On one of the LPA's telephone calls, there was a recording prompting the LPA to choose an extension. The other three (3) telephone calls the LPA made were answered by the receptionist. Administrator indicated that a receptionist is present at the front desk seven (7) days a week from 09:00AM to 05:30PM. After hours, calls are automatically redirected to the memory care unit where staff are always present and able to answer the phone. The information obtained during the investigation did not include sufficient evidence to corroborate the allegation. Although the allegation may have happened or is valid, there is not sufficient evidence to prove the alleged violation did or did not occur, therefore the allegation is deemed Unsubstantiated at this time.
No citations issued. Exit interview was conducted. A copy of the report was provided.
|